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- Tasks: Lead the charge in enhancing client service excellence through operational standards.
- Company: Join a top-tier IP law firm dedicated to client satisfaction and innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and a fantastic benefits package.
- Why this job: Be part of a transformative role that shapes client services and drives change.
- Qualifications: Proven leadership in professional services with experience in process transformation.
- Other info: Work from London, Bristol, or Manchester with travel across UK and Europe.
The predicted salary is between 43200 - 72000 £ per year.
We are working with a specialist IP law firm in their search for an Operational Standards Manager. This newly created role will play a pivotal role in the way the firm continues to progress their client service excellence strategy.
You will drive best practice to embed, maintain, and continuously refine the standard operating processes delivered across the client services function which includes specialist IP support and business services teams.
You will be responsible for:
- Promoting service proposition
- Managing and implementing change
- Establishing an effective quality assurance framework
- Tracking service feedback
- Implementing Standard Operating Procedures (SOPs)
- Handling compliance matters
- Collaborating with senior stakeholders
- Reporting and analysing data and trends
- Providing ongoing training to various teams
Our client is looking for an established leader with a professional services background. Someone with an inquisitive mind who isn’t afraid to ask questions and challenge already well-refined processes and procedures. You must be able to demonstrate experience in a similar role and give examples of process and business transformation projects.
This position can be based in either the firm's London, Bristol or Manchester office. There will be regular travel to a network of UK and European offices as you establish and maintain meaningful relationships with different business units and their support teams to be effective in your role.
The firm offers a market leading salary and benefits package including 30 days holiday, a blended office and home working approach (50/50), flexible working hours, a generous pensions scheme, a healthcare cash plan, EV car scheme and much more.
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Standards Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operational standards and quality assurance within the legal sector. This knowledge will not only help you understand the firm's needs but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the legal and operational management fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare specific examples of your past experiences in process improvement and change management. Be ready to discuss how you've successfully implemented Standard Operating Procedures (SOPs) and driven service excellence in previous roles.
✨Tip Number 4
Research the firm’s current client service strategies and any recent changes they’ve made. This will demonstrate your genuine interest in the role and help you articulate how you can contribute to their ongoing success.
We think you need these skills to ace Operational Standards Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Operational Standards Manager position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of your previous roles that demonstrate your leadership in operational standards, process improvement, and client service excellence. Use metrics where possible to quantify your achievements.
Highlight Soft Skills: Emphasise your soft skills such as communication, collaboration, and problem-solving. The role requires working with various teams and stakeholders, so showcasing your ability to build relationships is crucial.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only reflects your qualifications but also your enthusiasm for the role. Mention why you are interested in working with this particular firm and how you can contribute to their client service excellence strategy.
How to prepare for a job interview at IP Support, The Law Support Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Operational Standards Manager role entails. Familiarise yourself with the firm's client service excellence strategy and think about how your experience aligns with their needs.
✨Prepare Examples of Past Successes
Be ready to discuss specific examples from your previous roles that demonstrate your ability to drive process improvements and manage change. Highlight any successful transformation projects you've led, as this will showcase your leadership skills.
✨Show Your Inquisitive Nature
The firm is looking for someone who isn't afraid to ask questions and challenge existing processes. Prepare thoughtful questions about their current practices and be ready to discuss how you would approach refining them.
✨Emphasise Collaboration Skills
Since the role involves working closely with senior stakeholders and various teams, be sure to highlight your collaboration skills. Share examples of how you've successfully built relationships and worked with diverse groups to achieve common goals.
