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- Tasks: Lead managing agents, ensuring compliance and performance for better resident services.
- Company: Join a top UK social housing provider dedicated to community impact.
- Benefits: Enjoy flexible hybrid working, generous perks, and career growth opportunities.
- Why this job: Make a real difference in communities while developing your skills in a values-driven environment.
- Qualifications: Experience in property management and strong knowledge of leasehold legislation required.
- Other info: Creative applications welcome—send a CV, text, or video message!
The predicted salary is between 36000 - 60000 £ per year.
Be the voice that holds managing agents to account and the expert who ensures residents get the service and value they deserve. My client is looking for a Managing Agent Contract Manager to join one of the UK’s most respected social housing providers. This is where your leasehold expertise and people skills come together with real purpose. You’ll take the lead on a portfolio of managing agents, enforcing standards, challenging poor performance, and ensuring every pound spent delivers for residents. Whether you’re interpreting complex leases, guiding internal teams, or escalating serious issues, your work will directly impact the quality of life in our communities. In return, you’ll join a values-led organisation offering generous benefits, flexible hybrid working, and the chance to grow your career while making a tangible difference!
Your Responsibilities:
- Act as the lead relationship manager for a diverse portfolio of managing agents.
- Ensure lease compliance, performance standards, and VFM (Value for Money) in everything from service charge scrutiny to legal enforcement.
- Be the go-to expert for interpreting leases, tackling disputes, and challenging poor performance — even leading cases to First Tier Tribunals if needed.
- Collaborate closely with internal and external stakeholders to resolve issues and improve service quality across the board.
Your Requirements:
- Proven experience as a Property Manager, with a strong background in leasehold block and multi-tenure management.
- In-depth knowledge of leasehold legislation and the legal framework, including LTA 1985, CLRA 2002, and Leasehold Reform 2024.
- Experience managing external managing agents, either directly or via superior landlords.
- RICS or TPI membership (or equivalent experience).
- Strong negotiation, communication, and interpersonal skills.
- Confident in challenging, influencing, and navigating complex situations.
We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.
Managing Agent Contact Manager employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Agent Contact Manager
✨Tip Number 1
Familiarise yourself with the key leasehold legislation mentioned in the job description, such as the LTA 1985 and CLRA 2002. This knowledge will not only boost your confidence but also demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with managing agents. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed relationships with external agents in the past. Highlighting your negotiation skills and ability to challenge poor performance will show that you're ready for the responsibilities of this role.
✨Tip Number 4
Consider creating a short video message introducing yourself and explaining why you're passionate about this role. Given the emphasis on creativity in the application process, this could set you apart from other candidates and showcase your personality.
We think you need these skills to ace Managing Agent Contact Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property management, particularly focusing on leasehold block and multi-tenure management. Emphasise your knowledge of leasehold legislation and any relevant qualifications like RICS or TPI membership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your commitment to improving residents' quality of life. Mention specific examples of how you've successfully managed relationships with external agents and resolved disputes.
Showcase Your Skills: In your application, clearly demonstrate your negotiation, communication, and interpersonal skills. Provide examples of complex situations you've navigated and how you influenced outcomes positively.
Be Creative: Since the company encourages creativity in applications, consider submitting a video message or a unique format that reflects your personality and approach to the role. This can help you stand out from other candidates.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Leasehold Expertise
Make sure to highlight your in-depth knowledge of leasehold legislation during the interview. Be prepared to discuss specific laws like the LTA 1985 and how they apply to managing agents, as this will demonstrate your expertise and understanding of the role.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated complex information or resolved disputes in the past, as this will illustrate your ability to manage relationships successfully.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to challenge poor performance or enforce standards, and be ready to explain your thought process and the outcomes of your actions.
✨Express Your Passion for Community Impact
This position is about making a tangible difference in communities. Be sure to convey your passion for social housing and how your work can improve residents' quality of life. Sharing personal motivations can resonate well with interviewers looking for a values-led candidate.
