Telephone Operations Manager

Join to apply for the Telephone Operations Manager role at Office for National Statistics.

Location: We operate a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Titchfield (Fareham) or Newport and working between office and remote throughout the week. As part of the hybrid working arrangement, there is a 40% minimum office attendance requirement.

Working Patterns: Full time or Part time.

Closing Date: Apply before 11:55pm on Monday 7th April 2025.

Are you looking for a new challenge? Do you have great organisational skills, a good level of resilience, and the ability to listen and communicate at any level? If so, then this may be the role for you!

This is a chance to join our busy Telephone Operations Interviewer team, looking after up to 14 interviewers who carry out some of our most important social surveys by interviewing members of the public. You\’ll be responsible for management, training, and development for your team, working either day or evening shifts alternating weekly.

What are we looking for?

Team leadership experience, the ability to motivate & develop staff, strong communication skills, and familiarity with Microsoft Office products (Teams, Outlook, Excel, etc.).

In return we offer you:

• Hybrid working and flexi-time so you can work around your life, not the other way around!
• A market leading pension scheme – our employer contribution rate is around 29%.
• A choice of working patterns for every role: full-time, part-time, job-share.
• Maternity, adoption, or shared parental leave of 26 weeks full pay (subject to qualifying criteria).
• Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice.
• Employee Assistance Programmes.
• Diversity Network Groups.
• Mental Health Allies.
• Civil Service Sports and Social club.
• Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years of service in addition to 9 public holidays.

For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.

Seniority level

Associate

Employment type

Full-time

Job function

Management

Industries

Government Administration

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