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- Tasks: Lead and develop a team of interviewers conducting vital social surveys.
- Company: Join the Office for National Statistics, a key player in UK government data collection.
- Benefits: Enjoy hybrid working, generous leave, and a top-notch pension scheme.
- Why this job: Make a real impact while enjoying flexibility and opportunities for personal growth.
- Qualifications: Team leadership experience and strong communication skills are essential.
- Other info: Flexible working patterns available; apply by 7th April 2025.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Telephone Operations Manager role at Office for National Statistics.
Location: We operate a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Titchfield (Fareham) or Newport and working between office and remote throughout the week. As part of the hybrid working arrangement, there is a 40% minimum office attendance requirement.
Working Patterns: Full time or Part time.
Closing Date: Apply before 11:55pm on Monday 7th April 2025.
Are you looking for a new challenge? Do you have great organisational skills, a good level of resilience, and the ability to listen and communicate at any level? If so, then this may be the role for you!
This is a chance to join our busy Telephone Operations Interviewer team, looking after up to 14 interviewers who carry out some of our most important social surveys by interviewing members of the public. You'll be responsible for management, training, and development for your team, working either day or evening shifts alternating weekly.
What are we looking for?
- Team leadership experience
- The ability to motivate & develop staff
- Strong communication skills
- Familiarity with Microsoft Office products (Teams, Outlook, Excel, etc.)
In return we offer you:
- Hybrid working and flexi-time so you can work around your life, not the other way around!
- A market leading pension scheme - our employer contribution rate is around 29%.
- A choice of working patterns for every role: full-time, part-time, job-share.
- Maternity, adoption, or shared parental leave of 26 weeks full pay (subject to qualifying criteria).
- Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice.
- Employee Assistance Programmes.
- Diversity Network Groups.
- Mental Health Allies.
- Civil Service Sports and Social club.
- Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years of service in addition to 9 public holidays.
For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.
Seniority level: Associate
Employment type: Full-time
Job function: Management
Industries: Government Administration
Telephone Operations Manager employer: Office for National Statistics
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operations Manager
✨Tip Number 1
Familiarise yourself with the Office for National Statistics and their mission. Understanding their goals and values will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples of your team leadership experience. Think about times when you've successfully motivated or developed staff, as these stories will be crucial in showcasing your suitability for the Telephone Operations Manager position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Teams, Outlook, and Excel. Being proficient in these tools is essential for managing your team effectively and will give you an edge in the interview process.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions. Since the role requires strong communication abilities, being able to articulate your thoughts clearly will be vital in making a positive impression.
We think you need these skills to ace Telephone Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Telephone Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your team leadership experience and any relevant management roles you've held. Provide specific examples of how you've motivated and developed staff in previous positions.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to listen and communicate effectively at all levels. Consider mentioning any experience with public speaking or training.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Office for National Statistics
✨Showcase Your Leadership Skills
As a Telephone Operations Manager, you'll be leading a team of interviewers. Be prepared to discuss your previous leadership experiences and how you've motivated and developed staff in the past. Use specific examples to illustrate your approach.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, highlight your ability to listen and communicate at all levels. Consider sharing instances where your communication skills made a significant impact on a project or team dynamic.
✨Familiarity with Microsoft Office
Since the role requires familiarity with Microsoft Office products, brush up on your skills with Teams, Outlook, and Excel. Be ready to discuss how you've used these tools in previous roles to enhance productivity and collaboration.
✨Emphasise Resilience and Adaptability
The job may involve managing a busy team and adapting to changing circumstances. Share examples of how you've demonstrated resilience in challenging situations and how you adapt your management style to meet the needs of your team.
