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For Companies At a Glance
- Tasks: Create custom framing solutions while building relationships with customers.
- Company: Join Michaels, the leading creative destination in North America since 1973.
- Benefits: Enjoy flexible hours, employee discounts, health insurance, and tuition assistance.
- Why this job: Be part of a creative team that values innovation and customer satisfaction.
- Qualifications: Basic computer skills and measuring abilities; retail experience preferred.
- Other info: Work in a fun, climate-controlled environment with opportunities for growth.
Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.
Major Activities
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions; deliver sales and production results.
- Complete framing orders with a high degree of quality and on time.
- Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment.
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
- Follow Standard Operating Procedures (SOPs) and Company programs.
- Support shrink and safety programs.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
- Operate cash register and execute cash handling to standards.
- Acknowledge customers, help locate product and provide solutions.
- Assist with Omni channel processes.
- Other duties as assigned.
Minimum Type of experience the job requires
- Basic computer skills and basic measuring skills.
- Ability to operate the framing equipment and glass cutter.
Preferred Type of experience the job requires
- Retail experience.
- Experience selling products and/or services to customers.
Physical Requirements
- Regular bending, lifting, carrying, reaching and stretching.
- Ability to move throughout the store.
- Ability to remain standing for long periods of time.
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position: $16.75 - $19.70
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custom Framer ( Part -Time )
✨Tip Number 1
Familiarise yourself with the products and services offered by Michaels, especially in custom framing. Understanding the different types of frames and materials will help you engage with customers more effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing scenarios with friends or family. Being able to handle various customer situations with confidence will make you stand out during the interview process.
✨Tip Number 3
Showcase your creativity! Bring examples of your own framing projects or any artistic work you've done. This will demonstrate your passion for the craft and your ability to connect with customers on a personal level.
✨Tip Number 4
Be prepared to discuss your previous retail experience and how it relates to the role of a Custom Framer. Highlight specific instances where you provided excellent customer service or solved problems creatively.
We think you need these skills to ace Custom Framer ( Part -Time )
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Custom Framer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in retail or customer service. Emphasise any previous work involving creativity or craftsmanship, as well as your ability to build customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creativity and customer service. Mention specific examples of how you've successfully interacted with customers or completed projects in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Michael's Companies
✨Showcase Your Creativity
As a Custom Framer, creativity is key. Be prepared to discuss your previous experiences with framing and how you approach custom projects. Bring examples of your work or ideas that demonstrate your artistic flair.
✨Understand Customer Service
This role involves building relationships with customers. Highlight your experience in retail or customer service, and be ready to share how you've successfully assisted customers in the past. Emphasise your ability to create a welcoming environment.
✨Familiarise Yourself with Framing Techniques
Brush up on basic framing techniques and equipment you'll be using, such as glass cutters and framing machines. Showing knowledge about these tools will demonstrate your readiness for the role and your commitment to quality.
✨Prepare for Practical Questions
Expect questions about how you would handle specific scenarios, like dealing with difficult customers or managing time during busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
