Field Services Agent

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re rapidly expanding, and after growing at 1000% for three consecutive years, we’re now the fastest-growing smart locker company in the world and one of the fastest-growing scale-ups in Europe.

We are seeking a Field Service Agent to join our innovative team as our new # bloqstar. In this role, you\’ll be a key part of the Deployment & Maintenance Team in the UK.

Responsibilities

• Coordinate highly responsive field service activities.
• Ensure clear SOPs for validation tasks such as surveys, deployments, and maintenance are followed and high quality is maintained.
• Respond promptly to operational challenges faced by technicians and store managers via various communication channels.
• Develop processes with support and maintenance teams for technical support requests related to hardware and software of smart lockers.
• Negotiate with technicians to complete tasks and adapt schedules in real-time.
• Accurately document invoices from suppliers and clients based on completed tasks.
• Manage exceptional cases where tasks fail due to operational or technical issues, taking ownership of service delivery.
• Handle client escalations, provide feedback, and deliver regular status updates. Conduct post-mortems on exceptional cases to improve service quality.
• Contribute to the development and updating of documentation, training materials, and SOPs.
• Stay updated on product developments and company processes to enhance operational knowledge.

Requirements

• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Proficiency in English and good communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience coordinating with contractors and managing maintenance projects.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively with a proactive approach.
• Familiarity with maintenance management software and tools.
• Experience in startup environments and adaptability to rapid change.

What You Will Gain

• Experience with maintenance management software and tools.
• Exposure to startup culture and fast-paced work environment.
• Opportunity to contribute to innovative solutions in the smart locker industry.
• A dynamic, collaborative, and learning-oriented workplace.
• Competitive salary and benefits tailored to your skills and experience.
• Regular interactions with our international team, fostering a strong company culture.
• The chance to make a tangible impact supporting our mission for sustainable and affordable solutions.

If you’re passionate and ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine last-mile delivery!

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