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- Tasks: Join a dynamic team as a Parts Advisor, handling customer orders and driving sales.
- Company: Be part of a thriving parts department in Farnham, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary with OTE, plus opportunities for training and development.
- Why this job: Gain valuable experience in sales while working in a supportive and energetic environment.
- Qualifications: Must have 2 years of Parts Advisor experience and be forklift qualified.
- Other info: This role requires strong communication skills and a proactive approach to sales.
The predicted salary is between 24000 - 25000 £ per year.
I am currently looking for a Parts Advisor for an office based role in Farnham area.
Location: Farnham area
Salary: £24k-£25k Basic plus OTE up to £28k
Hours: 42.5 Per week
Outline of the Role: To work alongside a successful team within a busy Parts Department. You will be responsible to achieve daily individual sales and profit targets through the effective use of resources and to pro-actively maintain and develop the depot sales and profitability by value added selling and enhancing customer relationships. Must be able to drive in order to deliver parts and attachments to customers if the Van Sales Driver is not available.
Key Responsibilities:
- Answer all incoming both internal and external telephone calls and take ownership of those calls.
- To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff.
- Deal with online enquiries and orders.
- To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence.
- To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods.
- To nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results.
- To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company.
- Strictly adhere to company credit control procedures.
- Complete all required administration accurately, effectively and on time.
- Order and store parts and monitor stock levels.
- Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements.
- Keep price lists up to date.
- Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct.
- Operate a fork lift truck in a safe and responsible manner.
- Be prepared to train as a First Aider.
- Carry out all work practices in line with the Company Health and Safety Policy.
- Meet and exceed customer expectations whilst maintaining profitability.
- Contribute to overall success through teamwork and good communication within the Company.
- Maintain high standard of cleanliness and house-keeping.
Skills:
- Minimum 2 Years Parts Advisor experience.
- Technical competencies of a Parts person.
- Ability to work in a pressurised environment with multiple demands.
- Qualified to drive a forklift truck.
- Good interpersonal skills.
- Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel.
- Honest.
- Self motivated.
- Team worker.
- Customer focussed.
Parts Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the parts and products relevant to the role. Knowing your inventory inside out will not only help you answer customer queries more effectively but also demonstrate your commitment and expertise during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a lot of customer calls, being able to convey information clearly and confidently can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experience. Think of specific situations where you successfully managed multiple demands or exceeded sales targets, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Network with current or former Parts Advisors if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor. Emphasise your technical competencies, customer service skills, and any previous sales achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've met sales targets in the past and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, clearly outline your skills related to parts advising, such as your ability to handle customer inquiries, manage stock levels, and operate a forklift truck safely.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Know Your Parts
Familiarise yourself with the types of parts and products relevant to the role. Being able to discuss specific parts, their uses, and alternatives will show your technical competency and enthusiasm for the position.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlighting your ability to maintain high levels of customer satisfaction will resonate well with the interviewers.
✨Showcase Your Sales Skills
Be ready to discuss your experience with sales targets and how you've achieved them. Mention any strategies you used for upselling or cross-selling, as this is crucial for the role.
✨Teamwork and Communication
Since teamwork is essential in this role, think of instances where you've collaborated effectively with colleagues. Emphasising your communication skills will demonstrate that you're a good fit for their team-oriented environment.
