Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Day Concierge, providing top-notch service to residents and guests.
- Company: Vita Uhaus is redefining urban living with luxury accommodations and exceptional resident services.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Be part of a vibrant, multicultural team while enhancing residents' daily experiences in a luxury setting.
- Qualifications: Customer service experience is essential; previous concierge experience is a plus.
- Other info: Flexibility is key, as we operate 24/7, including holidays.
Hourly Rate: £13
Working Hours: 6am – 9pm. Monday - Sunday. 18 hours per week
Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re expanding our Day Concierge team with the appointment of an experienced customer-focused professional to deliver a luxury, home-from-home experience for our residents.
Our Concierge Team
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Manage room turnarounds, check-in and check-outs.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
Additional Responsibilities:
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
- Be a point of contact for any potential incident or emergency that may occur onsite.
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Previous Concierge experience would be an advantage.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.
Personal Characteristics
- Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility:
Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.
Why work for us
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Day Concierge Uhaus · UHaus, Manchester employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge Uhaus · UHaus, Manchester
✨Tip Number 1
Familiarise yourself with the local area and attractions in Manchester. As a Day Concierge, you'll be expected to provide residents with information about their surroundings, so knowing the best spots will help you stand out.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your ability to deliver a luxury experience that aligns with Vita Uhaus's values.
✨Tip Number 3
Highlight any experience you have with technology systems and software. Being technologically astute is crucial for this role, so be ready to discuss how you've used tech to enhance service delivery in past positions.
✨Tip Number 4
Emphasise your adaptability and problem-solving skills. The role requires you to handle unexpected situations calmly, so think of specific instances where you've successfully navigated challenges in a fast-paced environment.
We think you need these skills to ace Day Concierge Uhaus · UHaus, Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in concierge roles. Use specific examples that demonstrate your ability to provide exceptional service and handle various tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering a luxury experience. Mention how your skills align with the responsibilities outlined in the job description, such as managing check-ins and maintaining communal areas.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application showcases your ability to communicate effectively. You might want to include examples of how you've successfully interacted with diverse groups in previous positions.
Highlight Flexibility and Adaptability: Given the flexible hours required for this position, emphasise your willingness to work varied shifts and your ability to adapt to changing situations. This will show that you understand the demands of the role.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
As a Day Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Cultural Awareness
Vita Uhaus values a multi-cultural environment. Be ready to discuss how you have successfully interacted with people from diverse backgrounds. This will show your adaptability and respect for different cultures, which is essential in this role.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities of a Day Concierge. Be prepared to discuss how your skills align with tasks such as managing check-ins, maintaining communal areas, and handling resident inquiries.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your genuine interest in the position and the company. Ask about the team dynamics, opportunities for career development, or how they measure success in the concierge role.
