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- Tasks: Join our Front Office Team to create exceptional guest experiences from check-in to check-out.
- Company: Hampton by Hilton Edinburgh Airport is the UK's #1 Great Place to Work 2025!
- Benefits: Enjoy free meals, discounted hotel stays, and a supportive work environment.
- Why this job: Be part of a diverse team that values personal growth and making a difference.
- Qualifications: Customer service experience, positive attitude, and good communication skills are essential.
- Other info: Part-time role with 16 hours per week and opportunities for career development.
Work Locations: Hampton by Hilton Edinburgh Airport, Edinburgh EH12 9DN
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.
Please note that this is a part-time 16 hour contract. Hourly Rate of £12.47 per hour.
A WORLD OF REWARDS:
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
- Short Term accommodation to support your relocation from other areas of the UK
- Modern and inclusive Team Member’s areas
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As a Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and/or other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Guest Service Agent (Part Time) employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent (Part Time)
✨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to customer service and the unique atmosphere they create will help you align your responses during any interviews or conversations.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or resolved issues effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your ability to work in a team and independently. The role requires collaboration with other team members, so showcasing your teamwork skills and adaptability will be crucial during the selection process.
✨Tip Number 4
Research common front office procedures and hotel management systems. Being knowledgeable about these areas can give you an edge, as it shows your proactive approach and readiness to hit the ground running.
We think you need these skills to ace Guest Service Agent (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any previous roles that demonstrate your ability to handle guest queries effectively. Mention specific skills that align with the job description, such as communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at Hampton by Hilton Edinburgh Airport and how your values align with their commitment to exceptional guest service.
Highlight Relevant Experience: In your application, emphasise any previous experience in hospitality or customer-focused roles. Use specific examples to illustrate how you've successfully managed guest interactions and contributed to a positive experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Guest Service Agent.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest queries or resolved issues, highlighting your positive attitude and communication skills.
✨Demonstrate Team Spirit
This role requires working closely with other team members. Be ready to discuss how you've collaborated in previous jobs, showcasing your ability to support colleagues and contribute to a positive team environment.
✨Know the Hotel and Its Services
Familiarise yourself with Hampton by Hilton's offerings, including room categories, rates, and promotions. Showing that you have done your homework will impress the interviewers and demonstrate your genuine interest in the position.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as difficult guests or busy periods. Think of relevant situations from your past and how you managed them, focusing on your calmness, efficiency, and attention to detail.
