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- Tasks: Be the friendly face at the front desk and manage data for military families.
- Company: Join Modern Government Solutions, a people-first company dedicated to supporting military transitions.
- Benefits: Enjoy a full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact on military families while developing your skills in a dynamic setting.
- Qualifications: Must be a US citizen with 3-5 years of relevant experience and strong customer service skills.
- Other info: Training provided for data systems; must be willing to relocate to the UK.
The predicted salary is between 24000 - 36000 £ per year.
Modern Government Solutions (MGS) is seeking a detail-oriented Data Entry / Front Desk Clerk to support the Transition Assistance Program (TAP) at the Military & Family Readiness Center (M&FRC) located on RAF Mildenhall, UK. This non-personal service role requires exceptional administrative, customer service, and organizational skills. The ideal candidate will be the first point of contact for visitors and callers, while maintaining accurate data records in support of separating service members and their families. This role is vital to ensuring smooth day-to-day operations for the M&FRC and contributes directly to the success of the TAP program, which is mandated by Congress and essential to military transition readiness.
RESPONSIBILITIES (not limited to):
- Serve as front desk reception for the M&FRC, greeting visitors and answering incoming calls.
- Direct clients to appropriate M&FRC program managers and provide general TAP process information.
- Schedule appointments and classes for M&FRC clients.
- Provide administrative support for the TAP program and maintain required documentation.
- Track TAP services and update internal records accordingly.
- Enter and maintain data using the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system (training will be provided).
- Refer service members and families to the TAP Program Manager for in-depth guidance beyond initial intake.
- Ensure sensitive information is managed in accordance with security and data integrity standards.
REQUIRED SKILLS AND QUALIFICATIONS:
- Must be a United States citizen.
- Must be local or willing to relocate to the United Kingdom.
- Must be eligible to obtain and maintain a Department of Defense (DoD) Common Access Card (CAC).
- High school diploma or equivalent.
- 3-5 years of relevant work history.
- 1+ years of experience in data entry, reception, or administrative roles.
- Strong customer service and interpersonal skills, especially in a diverse environment.
- Proficient in verbal and written English; able to communicate clearly with clients and staff.
- Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to quickly adapt to new software systems and data platforms.
- Understanding of military culture, protocol, and chain of command.
PREFERRED SKILLS AND QUALIFICATIONS:
- Prior experience in military family readiness programs or similar support environments is highly desirable.
APPLICATION REQUIREMENTS:
- Applicants must submit a resume that includes full name and contact information.
- At least two professional references with current contact details.
Data Entry / Front Desk Clerk employer: Modern Government Solutions
Contact Detail:
Modern Government Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Entry / Front Desk Clerk
✨Tip Number 1
Familiarise yourself with the Transition Assistance Program (TAP) and its importance for military service members. Understanding the programme will help you engage more effectively during interviews and demonstrate your commitment to supporting those in transition.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled diverse client interactions in previous roles. This will show us that you can thrive in a front desk environment where communication is key.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel, as data entry will be a significant part of the role. Being able to demonstrate proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 4
If you have any experience or knowledge about military culture or family readiness programmes, make sure to mention it. This background can give you an edge, showing us that you understand the unique needs of military families.
We think you need these skills to ace Data Entry / Front Desk Clerk
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights relevant experience in data entry, reception, and administrative roles. Emphasise your customer service skills and any familiarity with military culture, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Data Entry / Front Desk Clerk position. Mention your organisational skills and how you can contribute to the smooth operations of the M&FRC.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any experience with data management systems. This will demonstrate your ability to adapt to new software quickly.
Provide Professional References: Include at least two professional references in your application. Ensure they are aware they may be contacted and can speak positively about your work ethic and skills relevant to this role.
How to prepare for a job interview at Modern Government Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Data Entry / Front Desk Clerk. Familiarise yourself with the TAP program and the specific tasks you'll be handling, such as data entry and customer service. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
As the first point of contact for visitors and callers, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your interpersonal skills and ability to thrive in a diverse environment.
✨Demonstrate Attention to Detail
Since this role involves maintaining accurate data records, it's essential to showcase your attention to detail. Bring up instances where your meticulous nature has positively impacted your previous work, especially in data entry or administrative roles.
✨Familiarise Yourself with Military Culture
Understanding military culture and protocol can set you apart from other candidates. If you have prior experience in military family readiness programs, be sure to mention it. If not, do some research on military customs and the importance of the TAP program to show your commitment to fitting into the role.
