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- Tasks: Support networking, cabling, and desktop environments while providing first-line IT support.
- Company: Sappi is a global leader in sustainable materials made from renewable resources.
- Benefits: Enjoy flexible working hours, diverse environment, and opportunities for growth.
- Why this job: Join a dynamic team, enhance your tech skills, and contribute to sustainability.
- Qualifications: Matric and a National Diploma or Degree in IT; 1 year of relevant experience required.
- Other info: Be part of a company that values diversity and supports vaccination.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a Junior IT Technician to work on and support the Company’s Networking, Cabling, Connectivity, Telephony, Desktop environment and Printer installations by providing first line support and preventative maintenance.
As a Junior IT Technician, you will be responsible for:
- Responding to all calls timeously from our end-users and log calls on the Helpdesk system.
- Providing first level support to all our users including remote offices, escalating calls timeously to second level support before the call breaches the agreed Service Level Agreement if you are unsuccessful in resolving the incident.
- Troubleshooting hardware and software problems.
- Setting up Desktops and Laptops with Microsoft operating systems and applications.
- Installing and maintaining network cables and data points.
- Configuring, installing and supporting multifunctional printing devices.
- Installing and maintaining telephony points.
- Performing standby duties for all IT related faults after normal business hours.
- Exhibiting a flexible approach to working on a rotational basis and providing the necessary support where needed (Sites within Sappi SA).
- Working within the Health and Safety at Work Act, taking reasonable care for Health and Safety both for themselves and others who may be affected by their actions.
- Undertaking Health and Safety training appropriate with the level required by the Junior Desktop Technician and participating in risk assessment procedures and the implementation of agreed recommended work practices within the area.
- Undertaking all duties or instructions given to you by your supervisor.
- Being a highly motivated team player with the skills and ability to manage changing priorities.
What are we looking for?
- Matric and a National Diploma in IT or Degree or equivalent.
- Minimum 1 year experience in a similar role.
Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. At Sappi, we encourage and support vaccination.
ABOUT SAPPISappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.
Junior IT Technician employer: Sappi
Contact Detail:
Sappi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Familiarise yourself with common IT troubleshooting techniques and tools. Being able to demonstrate your problem-solving skills during the interview will show that you're ready to handle the first line support role effectively.
✨Tip Number 2
Brush up on your knowledge of Microsoft operating systems and applications, as well as networking basics. This will not only help you in the role but also impress the hiring team with your technical understanding.
✨Tip Number 3
Show your flexibility and willingness to learn by discussing any relevant experiences where you've adapted to changing priorities or worked in a team environment. This aligns perfectly with the qualities they are looking for.
✨Tip Number 4
Research Sappi's commitment to sustainability and diversity. Being able to speak about their values and how you can contribute to their mission will set you apart from other candidates.
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior IT Technician role. Focus on your technical abilities, such as troubleshooting hardware and software issues, and any experience with networking and telephony.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to provide first-line support and your understanding of health and safety practices in IT.
Highlight Relevant Qualifications: Clearly state your educational background, including your Matric and National Diploma or Degree in IT. If you have any certifications or additional training, be sure to include those as well.
Showcase Teamwork and Flexibility: In your application, emphasise your ability to work as part of a team and your flexibility in handling changing priorities. Provide examples from past experiences where you successfully collaborated with others or adapted to new challenges.
How to prepare for a job interview at Sappi
✨Know Your Technical Stuff
Brush up on your knowledge of networking, cabling, and desktop environments. Be prepared to discuss troubleshooting methods for hardware and software issues, as well as your experience with Microsoft operating systems.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've resolved IT issues in the past. Highlight your ability to escalate problems when necessary and how you manage time effectively to meet service level agreements.
✨Show Your Team Spirit
As a Junior IT Technician, teamwork is crucial. Be prepared to talk about your experiences working in a team, how you handle changing priorities, and your flexible approach to supporting colleagues.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to IT roles. Be ready to discuss how you would ensure compliance and contribute to a safe working environment.
