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- Tasks: Join our team to connect clients and automate data transfer processes.
- Company: DTCC is a leader in financial market innovation, processing millions of transactions daily.
- Benefits: Enjoy a competitive salary, health insurance, flexible work options, and generous leave policies.
- Why this job: Make a real impact while working in a supportive, dynamic environment focused on professional growth.
- Qualifications: A degree or equivalent experience with 2 years in a related role; strong communication and analytical skills required.
- Other info: We value diversity and provide accommodations for individuals with disabilities.
The predicted salary is between 21500 - 24500 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Salary range £25000-£27000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.
Your Primary Responsibilities:
- Gathers and validates required data obtained from clients to establish connection to DTCC's network and supports any lifecycle changes.
- Works with internal teams to implement relevant network and authentication configurations.
- Performs data delivery configurations and verifications with strict adherence to procedures.
- Navigates internal stakeholders to resolve client queries with little or no supervision.
- Manages client expectations, in accordance with defined turnaround times.
Qualifications:
- Bachelor's degree preferred or equivalent experience.
- Minimum of 2 years of related experience.
Talents Needed For Success:
- Excellent communication skills (oral and written) and customer service skills.
- Strong analytical and problem-solving skills.
- Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags".
- Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe.
- Good understanding of IT networking.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us:
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we are working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
About the Team:
Enterprise Services comprises multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
Contact Detail:
DTCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Connectivity Services Senior Analyst | Wrexham, UK
✨Tip Number 1
Familiarise yourself with the specific transfer protocols mentioned in the job description, such as FTP/S, SFTP, and IBM MQ Messaging. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your technical expertise during discussions.
✨Tip Number 2
Network with current or former employees of DTCC on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled client queries in the past. Think of specific examples that highlight your ability to manage expectations and deliver excellent customer service, as this is crucial for the role.
✨Tip Number 4
Research DTCC's recent projects and innovations in the financial markets. Being knowledgeable about their initiatives will show your genuine interest in the company and help you articulate how you can contribute to their goals.
We think you need these skills to ace Client Connectivity Services Senior Analyst | Wrexham, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Client Connectivity Services Senior Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with data transfer protocols, client connectivity, and any relevant IT networking knowledge. Use specific examples to demonstrate your problem-solving skills and ability to manage client expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and enthusiasm for the role. Mention how your background aligns with DTCC's mission and values, and express your eagerness to contribute to their innovative projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at DTCC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Connectivity Services Senior Analyst. Familiarise yourself with data transfer protocols and network options mentioned in the job description, as this will help you answer technical questions confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you effectively communicated with clients or resolved queries. This will demonstrate your customer service skills and ability to manage client expectations.
✨Prepare for Technical Questions
Brush up on your knowledge of FTP/S, SFTP, IBM MQ Messaging, and other relevant technologies. Be ready to discuss how you've used these in previous roles, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified process risks or 'red flags' in your work. Be prepared to discuss how you approached these situations and what solutions you implemented, showcasing your analytical skills.
