VACANCY: Citizens Advice – Debt and Benefits Caseworker

Job title: Debt and Benefits Caseworker

Role summary:

Cottsway Housing Association has partnered with Citizens Advice Oxfordshire to provide a free information and advice service to all their tenants. As the largest local registered provider of social housing in West Oxfordshire, Cottsway Housing has expanded to Gloucestershire, Worcestershire, and Wiltshire. The aim of this advice service is to ensure equal access to advice and information for all Cottsway Housing tenants, regardless of their location. Tenants will have access to a free telephone and digital service offering triage, signposting, information, advice, and casework.

We are seeking a team member to provide information, advice, and casework to Cottsway Housing tenants through face-to-face appointments, including some home visits, as well as via telephone, email, webchat, and video call. The role also involves offering financial capability sessions and information at events organized by Cottsway Housing.

Job details:

• Location: Witney, Oxfordshire
• Pay Rate: £25,848 pro rata (full-time 37 hours), £16,067 actual salary for 23 hours per week
• Application deadline: Midday (12 Noon), Wednesday 25 June 2025
• Hours: 23 hours per week
• Contract: Permanent

Additional information:

Please click here for the Job Description and here for the Recruitment Pack.

We are a certified Oxford Living Wage employer.

OCVA is a registered charity No. 1108504 and a company limited by guarantee No. 05363946, registered in England and Wales. VAT registration no. 948566174.

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