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- Tasks: Handle customer calls and tickets as a Service Desk Analyst.
- Company: Join Certes IT Service Solutions, a leader in promoting equality and diversity.
- Benefits: Earn £112.98 per day with potential for remote work options.
- Why this job: Gain valuable experience in the public sector while enhancing your customer service skills.
- Qualifications: Previous experience as a Service Desk Analyst and strong teamwork abilities required.
- Other info: This role is onsite in Manchester and starts ASAP.
We are currently looking for a Service Desk Analyst to support one of our prestigious clients within the Public Sector. As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.
Skills:
- Previous relevant work experience as a Service Desk Analyst.
- Customer Service Techniques: Techniques for identifying, gathering, and validating customer needs in the delivery of IT services.
- Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
If your qualification aligns with this position, please apply by submitting your CV below.
To apply today, contact Neha Cherian at email.
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and software. Being able to discuss your experience with ticketing systems like ServiceNow or Jira can really set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle calls and tickets effectively.
✨Tip Number 3
Showcase your teamwork abilities. Think of instances where you've collaborated with colleagues to solve problems or improve processes, as this is crucial for a Service Desk Analyst role.
✨Tip Number 4
Research the public sector environment. Understanding the specific challenges and requirements of working within this sector can help you tailor your responses during the interview and show your genuine interest in the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Desk Analyst. Focus on relevant skills such as customer service techniques and teamwork, ensuring they align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the role. Mention your experience in handling customer calls and tickets, and how you can contribute to the team effectively.
Showcase Relevant Skills: In your application, emphasise your customer service techniques and teamwork abilities. Provide examples of how you've successfully collaborated with others to achieve common goals in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certes IT Service Solutions
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, your ability to handle customer calls and tickets is crucial. Prepare examples from your previous experience where you successfully identified and addressed customer needs, demonstrating your customer service techniques.
✨Emphasise Teamwork Experience
Collaboration is key in this role. Be ready to discuss specific instances where you worked effectively within a team to achieve a common goal. Highlight how your contributions helped the team succeed.
✨Familiarise Yourself with IT Service Delivery
Understand the basics of IT service delivery and be prepared to discuss how you can contribute to improving processes. Research common challenges faced in service desk roles and think about how you would address them.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use, or how success is measured in the position. This will also help you assess if the role is the right fit for you.
