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- Tasks: Handle customer calls and tickets as a Service Desk Analyst.
- Company: Join Certes IT Service Solutions, a leader in promoting equality and diversity.
- Benefits: Earn £112.98 per day with potential for remote work options.
- Why this job: Gain valuable experience in the public sector while enhancing your customer service skills.
- Qualifications: Previous experience as a Service Desk Analyst and strong teamwork abilities required.
- Other info: This role is onsite in Manchester and starts ASAP.
We are currently looking for a Service Desk Analyst to support one of our prestigious clients within the Public Sector. As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.
Skills:
- Previous relevant work experience as a Service Desk Analyst.
- Customer Service Techniques: Techniques for identifying, gathering, and validating customer needs in the delivery of IT services.
- Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
If your qualification aligns with this position, please apply by submitting your CV below.
To apply today, contact Neha Cherian at email.
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Service Desk Analyst employer: Certes IT Service Solutions
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and software. Being able to discuss your experience with specific platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service techniques. Be prepared to share examples of how you've effectively identified and resolved customer needs in previous roles, as this is crucial for a Service Desk Analyst.
✨Tip Number 3
Highlight your teamwork skills. Think of instances where you've collaborated with colleagues to solve problems or improve processes, as this will demonstrate your ability to work well in a team environment.
✨Tip Number 4
Research the public sector's unique challenges and how they relate to IT services. Showing that you understand the context in which you'll be working can impress your interviewers and show your commitment to the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Desk Analyst. Focus on relevant skills such as customer service techniques and teamwork, ensuring they align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the role. Mention your experience in handling customer calls and tickets, and how you can contribute to the team effectively.
Highlight Relevant Skills: In your application, emphasise your customer service techniques and teamwork abilities. Provide examples of how you've successfully collaborated with others to achieve common goals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certes IT Service Solutions
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Service Desk Analyst. Highlight specific examples where you successfully handled customer calls and tickets, demonstrating your ability to manage a queue effectively.
✨Demonstrate Customer Service Skills
Familiarise yourself with customer service techniques that are relevant to IT services. Be ready to explain how you identify and validate customer needs, as this will be crucial in your role.
✨Emphasise Teamwork
Since collaboration is key in this position, think of examples where you worked as part of a team to achieve a common goal. Discuss how you contributed to the team's success and how you handle conflicts or challenges within a group.
✨Research the Company
Take some time to learn about the client you'll be supporting and their values, especially regarding equality and diversity. This knowledge can help you tailor your responses and show that you're genuinely interested in the role.
