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- Tasks: Join our team to provide exceptional customer service and create memorable experiences for guests.
- Company: YHA Borrowdale is a vibrant hostel in the stunning Lake District, focused on enriching lives.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to wellness support.
- Why this job: Be part of a friendly team in a lively environment while making a positive impact.
- Qualifications: Experience in customer service and teamwork is essential; we value all backgrounds.
- Other info: Flexible hours available with staff accommodation at an affordable rate.
Fixed term, flexible contract
Full time, 25-42.5 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Borrowdale are looking for a Hospitality Team Member to join their team! YHA Borrowdale is a lively countryside hostel in the heart of the Lake District, a busy place with a lively bar. We are looking for someone outdoorsy, who has a great approach to working here. You'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Borrowdale employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Borrowdale
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Tip Number 3
Be ready to discuss your teamwork experience. Since the role involves working closely with others, think of instances where you contributed to a team goal or helped a colleague succeed.
✨Tip Number 4
Prepare to talk about your flexibility and time management skills. The job requires covering different shifts and managing busy periods, so having examples of how you've handled similar situations will be beneficial.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Borrowdale
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Hospitality Team Member position at YHA Borrowdale. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Personalised CV: Create a CV that showcases your relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment, as these are key qualities they are looking for.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the YHA's mission. Share specific examples of how you've provided excellent customer service in the past and how you can contribute to making guests' experiences memorable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality. Share any previous experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss how you contribute to a team environment. Share examples of how you've collaborated with colleagues to achieve common goals.
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values. Understanding what they stand for will help you align your answers with their core purpose during the interview.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle various situations, showcasing your problem-solving skills and ability to manage pressure.
