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- Tasks: Lead a dynamic team, provide exceptional customer service, and showcase artistry skills.
- Company: Join Morphe, a trailblazer in the beauty industry known for empowering creativity.
- Benefits: Enjoy a permanent, full-time role with flexible shifts and opportunities for growth.
- Why this job: Be part of a vibrant community that celebrates self-expression and creativity in beauty.
- Qualifications: Excellent communication skills, customer service experience, and a passion for cosmetics are essential.
- Other info: Must be available during peak times, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an incredible Team Leader to join the Morphe team.
STORE LOCATION: Selfridges, Bullring, Birmingham
This role is permanent, full-time, on a shift pattern, any 5 days out of 7.
Born in 2008 among the artists and influencers of Los Angeles, Morphe instantly disrupted the beauty industry by making artist-designed, professional-quality brushes affordable and accessible. As the brand grew into eyeshadow, blush, bronzer, lip, and more, so did its fanbase of unapologetic makeup lovers. Over the years, Morphe continued to break boundaries, fueled by iconic collaborations, internet-breaking launches, and an ever-increasing community. Today, Morphe exists to celebrate the inner artist in everyone by empowering beauty beginners and professionals alike with the tools and products to express themselves, unapologetically.
The Team Leader provides exceptional customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping destination for the Morphe customer and demonstrates their artistry skills with clients upon request. In addition, the team leader must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed store financial goals. The team leader will assume the role of Manager on Duty as needed and be responsible for operational tasks such as banking and security of the store. Provides the full Morphe customer service experience in store, delivering sales to meet or exceed targets. Meets or exceeds all personal goals to positively contribute to the team and the store.
- Service
- Provide excellent customer service and product knowledge, offering full service experience and/or simple service depending on customers’ needs.
- Positive representative of the Morphe brand, always demonstrating professionalism and poise.
- Support promotions, events and launches to deliver the intended experience for customers.
- Consistently elevate own artistry skills and the artistry skills of the team.
- Attends all required trainings and completes educational and developmental tools as assigned.
- Develops knowledge of trends in industry to provide best service possible and share with the squad.
- Leadership
- Contributes to a productive and dynamic Morphe squad by connecting with employees, customers, and influencers.
- Act with professionalism and respect in all interactions with customers, co-workers, Manager and business associates.
- Fulfill Manager on Duty responsibilities, including banking responsibilities, managing down time to be productive, maintaining cleanliness standards and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment.
- Operations
- Must adhere to all company policies and procedures.
- Immediately report any variances to a Manager or the People team.
- Ensures cash handling standards are met and company funds are secured.
- Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.
- Assists in the preparation and completion of accurate physical inventory as assigned.
- Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities.
- Use the POS accurately and train Beauty Artists on POS in addition to other operational tasks.
- Models time management behaviours and consistently follows the Morphe personal appearance guidelines.
- Follows all safety and emergency procedures.
- Perform additional duties as assigned.
Qualifications
- Excellent customer service, communication and organizational skills.
- Ability to multi-task and build relationships.
- Flexibility and the ability to handle change in a positive manner.
- Cosmetic artistry experience preferred.
- Demonstrated ability to support business growth.
- Consistently exhibits professional behaviour.
- Have and maintain flexible availability.
- Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.
Team Leader Morphe - Selfridges, Bullring employer: Morphe
Contact Detail:
Morphe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Morphe - Selfridges, Bullring
✨Tip Number 1
Familiarise yourself with Morphe's product range and brand ethos. Understanding their unique offerings and how they empower customers will help you connect better with the team and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project in the past. Highlighting your ability to create a collaborative environment will resonate well with the hiring managers.
✨Tip Number 3
Engage with Morphe's social media platforms and community. Being active in their online space can provide insights into current trends and customer preferences, which you can discuss during your interview.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since the role emphasises exceptional service, think about how you can create memorable experiences for customers and how that aligns with Morphe's mission.
We think you need these skills to ace Team Leader Morphe - Selfridges, Bullring
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Leader position at Morphe. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, leadership roles, or the beauty industry. Use specific examples to demonstrate how your skills align with the requirements of the role.
Showcase Your Passion: Morphe values creativity and artistry. Make sure to express your passion for beauty and cosmetics in your application. Mention any relevant skills or experiences that showcase your artistic abilities and knowledge of beauty trends.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Morphe specifically. Mention their brand values and how you can contribute to creating a positive and collaborative environment in the store.
How to prepare for a job interview at Morphe
✨Showcase Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry and Morphe's mission. Share any personal experiences with their products or how you connect with their brand values, as this will demonstrate your genuine interest in the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to create a positive work environment and how you’ve motivated others to achieve sales targets or improve customer service.
✨Know Your Products
Familiarise yourself with Morphe's product range and recent launches. Being able to discuss specific products and trends in the beauty industry will show that you're knowledgeable and ready to provide exceptional customer service.
✨Prepare for Situational Questions
Anticipate questions about how you would handle various scenarios, such as managing a busy store during peak times or resolving customer complaints. Think through your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
