Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our friendly team to provide exceptional customer service and create memorable guest experiences.
- Company: YHA is a social enterprise dedicated to enriching lives through affordable hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights, staff discounts, free membership, and support for your well-being.
- Why this job: Be part of a mission-driven organisation that values personal growth and diverse experiences.
- Qualifications: Experience in customer service and teamwork, with excellent timekeeping and flexibility.
- Other info: Full training provided; we welcome applicants from all backgrounds.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Snowdon Pen-y-Pass employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Snowdon Pen-y-Pass
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since the role focuses heavily on providing excellent hospitality, sharing specific examples of how you've positively impacted customer experiences can set you apart.
✨Tip Number 3
Be prepared to discuss your teamwork skills. The role requires collaboration, so think of instances where you've successfully worked with others to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Show your enthusiasm for the local area and the hostel environment. Being knowledgeable about the region and expressing genuine interest in helping guests explore can demonstrate your commitment to the role.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Snowdon Pen-y-Pass
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Tailored CV: Create a CV that emphasises your customer service experience and teamwork skills. Use specific examples from previous roles to demonstrate your ability to manage varying pressures and provide excellent hospitality.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of YHA's mission. Mention any relevant experiences that showcase your ability to contribute positively to the team and enhance guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent customer service. Share any previous experiences where you went above and beyond to make a guest's experience memorable.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what the organisation stands for will help you align your answers with their mission during the interview.
✨Demonstrate Teamwork Skills
Be prepared to discuss examples of how you've worked effectively in a team. Highlight situations where you helped others achieve a common goal, as teamwork is crucial in this role.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to explain how you would handle difficult situations or busy periods, showcasing your ability to manage pressure.
