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- Tasks: Join a dynamic team as an IT Support Technician, tackling hardware/software issues and providing top-notch customer support.
- Company: A leading managed IT and cybersecurity services provider committed to employee development and innovation.
- Benefits: Enjoy hybrid working, end-of-year bonuses, health coverage, and unique perks like birthday leave.
- Why this job: Grow your career in a supportive environment while working with cutting-edge technology and diverse clients.
- Qualifications: 3+ years in IT support, strong Windows knowledge, and excellent communication skills required.
- Other info: Mileage reimbursement for travel and training support to keep you ahead in the industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.
- End-of-Year Bonuses – Company-wide and performance-based.
- Training & Certification Support – Stay ahead of industry trends.
- Mileage Reimbursement – 33p per mile for travel.
- Health Coverage – Access to a health plan.
- Hybrid working options, with flexibility when needed.
- Company-wide rewards scheme and generous annual bonus structure.
- Additional perks including birthday leave, health insurance, and death-in-service cover.
Join a company that truly invests in your development — training provided and encouraged.
Key Responsibilities:- Installing and configuring hardware/software on-site and remotely for a diverse client base.
- Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
- Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
- Implementing and supporting cutting-edge cybersecurity tools and network security systems.
- Delivering first-class customer support both remotely and face-to-face.
- Contributing to project planning, design, and technical documentation.
- 3+ years of experience in IT support or systems administration.
- Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
- Proven ability to install, configure, and troubleshoot cybersecurity products.
- Excellent communication and customer service skills.
- Full driving license with access to a vehicle (mileage reimbursed for site visits).
This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.
IT Support Technician employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows servers and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved IT issues for clients in the past. This will demonstrate your ability to deliver first-class support, which is crucial for this role.
✨Tip Number 3
Research the company’s culture and values to understand what they prioritise in their employees. Tailoring your conversation to align with their commitment to development and teamwork can make a positive impression during interviews.
✨Tip Number 4
Prepare questions about the training and certification support they offer. Showing genuine interest in your professional growth will reflect your motivation to advance within the company and contribute to its success.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Windows servers and cloud services. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within a forward-thinking company. Mention specific experiences that align with the responsibilities listed in the job description.
Showcase Your Technical Skills: In your application, emphasise your hands-on experience with hardware/software installation, troubleshooting, and cybersecurity tools. Provide examples of how you've successfully supported clients in the past.
Highlight Soft Skills: Don't forget to mention your excellent communication and customer service skills. These are crucial for delivering first-class support, so provide examples of how you've effectively communicated with clients or team members.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows servers, desktops, and cloud services. Highlight specific projects or challenges you've tackled in the past that demonstrate your technical expertise.
✨Demonstrate Customer Service Excellence
Since the role involves delivering first-class customer support, be ready to share examples of how you've successfully resolved customer issues. Emphasise your communication skills and ability to handle difficult situations with professionalism.
✨Familiarise Yourself with Cybersecurity Tools
Research the latest cybersecurity tools and network security systems relevant to the position. Showing that you are up-to-date with industry trends will impress the interviewers and demonstrate your commitment to continuous learning.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and future projects. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals.
