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- Tasks: Deal poker games while entertaining and engaging with players.
- Company: Grosvenor is the UK's leading casino operator, focused on quality gaming experiences.
- Benefits: Flexible zero-hour contracts, opportunities for skill development, and a vibrant work environment.
- Why this job: Join a fun, dynamic team and create memorable experiences for customers in an exciting setting.
- Qualifications: Hospitality experience preferred; passion for customer service and teamwork essential.
- Other info: Must be available for shifts, including weekends and bank holidays.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Dealing a successful and entertaining poker game is more about people than cards. Yes, you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
You will:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
- Interact with customers in a range of ways that is consistent with their experience and ability in the game
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications:
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer (Preferred)
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Poker Dealer - Zero Hour employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Dealer - Zero Hour
✨Tip Number 1
Familiarise yourself with the specific poker games offered at Grosvenor Casino. Understanding the nuances of both tournament and cash games will not only boost your confidence but also impress during any informal discussions with staff or during interviews.
✨Tip Number 2
Showcase your customer service skills by engaging with players in a friendly and approachable manner. Practising how to create a welcoming atmosphere can set you apart, as the role is as much about entertainment as it is about dealing cards.
✨Tip Number 3
Network with current employees or attend events at Grosvenor Casino to gain insights into their culture and values. This can help you tailor your approach and demonstrate your genuine interest in becoming part of their team.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. Since the casino operates 24/7, showing that you can thrive in a dynamic environment and work well with others will be crucial in landing the job.
We think you need these skills to ace Poker Dealer - Zero Hour
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Poker Dealer at Grosvenor. Familiarise yourself with the skills required, such as customer service and poker rules, to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in hospitality or as a poker dealer, be sure to highlight this in your CV and cover letter. Use specific examples to demonstrate how your background aligns with the job requirements.
Showcase Your Customer Service Skills: Grosvenor values exceptional customer experiences. In your application, emphasise your ability to engage with customers and create a fun atmosphere. Mention any relevant situations where you successfully enhanced a guest's experience.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Grosvenor specifically and how you embody their values of Service, Teamwork, Ambition, Responsibility, and Solutions.
How to prepare for a job interview at Rank Group
✨Know Your Poker Rules
Make sure you have a solid understanding of poker rules and gameplay. Be prepared to discuss different types of games, such as tournament and cash games, and demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since dealing is as much about entertainment as it is about cards, highlight your previous experience in hospitality roles. Share examples of how you've created memorable experiences for customers in the past.
✨Emphasise Teamwork and Communication
Grosvenor values teamwork, so be ready to discuss how you collaborate with colleagues. Provide examples of how effective communication has helped you in previous roles, especially in high-pressure situations.
✨Demonstrate Adaptability
The casino environment can be fast-paced and ever-changing. Talk about your ability to embrace change and adapt to new ways of working, especially when it comes to handling different customer needs and preferences.
