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- Tasks: Support safeguarding teams with admin tasks, minute taking, and managing enquiries.
- Company: Join Wakefield Council, dedicated to supporting children and families in the community.
- Benefits: Enjoy a full-time role with potential for extension and valuable experience in local government.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: 4 GCSEs including Maths and English; strong IT and customer service skills required.
- Other info: Ideal for those passionate about safeguarding and working with sensitive information.
The predicted salary is between 30000 - 42000 £ per year.
Wakefield Council is seeking a highly organised Administrative Assistant to support our Locality Safeguarding Teams and Family Time Contact Centre. This vital role helps ensure our front-line professionals can effectively support children, young people, and families.
You’ll provide a range of admin support including minute taking at multi-agency meetings, managing reception and telephone enquiries, booking rooms, updating social care systems, and handling financial tasks. Accuracy and attention to detail are critical, as much of the work must meet statutory deadlines.
You must have strong customer service and communication skills and be comfortable working both independently and as part of a team. As this role involves handling highly sensitive and emotive information, a strong understanding of confidentiality and data protection is essential.
About the RoleAs a key member of our Business Support team, you will:
- Deliver high-quality administrative support to safeguarding and family time services
- Coordinate meetings, take accurate minutes, manage shared inboxes and bookings
- Act as a first point of contact for staff, partners, and service users, offering guidance and promoting access to services
- Organise venues and logistics for family time sessions and integrated meetings
- Assist in financial administration tasks including invoice processing and petty cash
- Support the smooth running of IT, communication systems and hybrid meeting equipment
- Work with confidential and sensitive information, applying policies and procedures around data protection and safeguarding
You will need:
Essential:- 4 GCSEs at grade C/5 or above including Maths and English or equivalent qualifications/experience
- Strong IT skills (Microsoft Office, Teams/Zoom, email, hybrid meeting tools)
- Proven experience in administration, customer service, and communicating with a wide range of people
- Confidence taking accurate minutes at meetings
- Understanding of confidentiality, safeguarding, and data protection practices
- Excellent organisation, time management, and ability to work independently
- NVQ Level 3 in Business Administration or equivalent
- Recognised Customer Service qualification
- Experience in local government or children’s services
- Familiarity with Council policies and customer care standards
Administrative assistant employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative assistant
✨Tip Number 1
Familiarise yourself with Wakefield Council's values and mission. Understanding their approach to safeguarding and family services will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Practice your minute-taking skills before the interview. Being able to accurately capture key points from meetings is crucial for this role, so consider simulating a meeting scenario with a friend to hone your skills.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and hybrid meeting tools like Teams and Zoom. Being proficient in these applications will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've handled sensitive information in previous roles. This will help you illustrate your understanding of confidentiality and data protection, which are essential for the position.
We think you need these skills to ace Administrative assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your skills in minute taking, IT proficiency, and any experience with sensitive information.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your understanding of confidentiality and data protection, and how your skills align with the role.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational skills and ability to manage multiple tasks. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and presented professionally, as attention to detail is crucial for this role.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Organisational Skills
As an Administrative Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the diverse responsibilities outlined in the job description.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this role. Be ready to discuss your experience in customer service and how you've effectively communicated with various stakeholders. Consider sharing specific instances where your communication made a positive impact.
✨Demonstrate Attention to Detail
Accuracy is critical in this position, especially when taking minutes and handling sensitive information. During the interview, mention any experiences where your attention to detail has helped avoid mistakes or improved processes.
✨Understand Confidentiality and Data Protection
Since the role involves handling sensitive information, it's important to show your understanding of confidentiality and data protection practices. Be prepared to discuss how you have adhered to these principles in previous roles.
