Product Success Manager (for product managers who want to guide other product teams)

This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

We serve:

• We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love.
• Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
• We respond to customers' requests as quickly as we can.
• We do not have any salespeople and we focus on what is best for the customer.
• We have no tolerance for drama. We celebrate clear communication, effort, and teamwork.
• We bring our customers' requirements to our product team and define our own efficient processes and systems.
• We like what we do and we want you to love your job too.

Our customers:

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, Scaled Agile Framework, and hybrid approaches that our customers depend on.

Your experience:

• You work hard and have a history of making a positive impact.
• Fast-paced and high-growth technology companies are where you thrive.
• You are happiest when you can work directly with customers alongside a team of fellow high achievers.
• You have recently worked in product management or a similar role that was directly responsible for building software.
• Working with customers (rather than defining requirements and guiding development work) is your preference.
• You also have three+ years' experience defining, managing, or launching new functionality at a growing software or technology company.
• Used a detailed go-to-market process to achieve product and business goals.
• Learned complex software applications and workflow methodologies.
• Written clear instructions to answer questions and explain best practices.
• Independently resolved hard challenges.

Your work at Aha!:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software.
• Delivering responsive customer service using our proven frameworks.
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.
• Learning and sharing best practices for setting strategy, capturing ideas, prioritising work, and creating visual roadmaps.
• Helping customers integrate Aha! software with their existing tools (e.g., development systems).
• Sharing customer feedback internally.
• Testing new product functionality as needed.
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations.

If this sounds appealing, we would love to hear from you. (We are always hiring for this position and a real human reviews every application.)

Grow with us:

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. It is why we joined Aha! and how we achieve our very best.

We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

The base salary range for this role in the U.S. is between $80,000 and $150,000. Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement. Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums). Up to 200 hours of paid time off a year to spend however you want. 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave. Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning. Volunteer opportunities throughout the year.

Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.