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- Tasks: Be the go-to person for support calls and emails, logging issues and managing tickets.
- Company: Join a dynamic team focused on providing top-notch IT support in a friendly environment.
- Benefits: Enjoy a competitive salary of £15,000 and gain valuable experience in the tech industry.
- Why this job: Kickstart your career in IT with hands-on experience and a chance to make a real impact.
- Qualifications: Open to anyone aged 16+, no prior experience required, just a passion for technology.
- Other info: Work locations include Didcot, Henley, High Wycombe, and Princes Risborough.
Locations: Didcot, Henley, High Wycombe, and Princes Risborough
Age Requirement: 16+
Number of Positions: 1
Pay: £15,000 a year
Description: You will be the first point of contact for all incoming support calls, emails, and sessions. Your responsibilities include logging all support calls in the system, keeping clients updated, and managing incident and request tickets to ensure established SLAs are met.
Additional Information: Find out first about jobs, training, apprenticeships, and opportunities for young people.
Address: 85F PARK DRIVE, Abingdon, OX14 4RY, United Kingdom
IT Apprentice employer: Oxfordshire City Council
Contact Detail:
Oxfordshire City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for clients. Role-playing scenarios with friends or family can help you feel more confident in handling support calls and emails.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers during the interview and show that you're a good fit for our team.
✨Tip Number 4
Be prepared to discuss your problem-solving approach. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your ability to manage incident and request tickets effectively.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an IT Apprentice. Highlight your ability to handle support calls, manage tickets, and communicate effectively with clients.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences related to IT support. Include any previous experience in customer service or technical roles, even if they were informal or voluntary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in IT and how you can contribute to their team, especially in managing support calls and incidents.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Oxfordshire City Council
✨Know Your Role
Familiarise yourself with the responsibilities of an IT Apprentice. Understand what it means to be the first point of contact for support calls and emails, and be ready to discuss how you would handle various scenarios.
✨Demonstrate Communication Skills
Since you'll be managing client interactions, showcase your communication skills during the interview. Practice explaining technical concepts in simple terms, as this will be crucial when dealing with clients.
✨Show Enthusiasm for Learning
As an apprentice, a willingness to learn is key. Be prepared to talk about your interest in IT and any relevant experiences or projects you've undertaken that demonstrate your eagerness to grow in this field.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about the team you'll be working with or the types of projects you could be involved in.
