Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure our venues are spotless and ready for guests.
- Company: Butlin's is all about fun, excitement, and creating unforgettable experiences for over 80 years.
- Benefits: Enjoy flexible hours, a vibrant work culture, and the chance to make a real impact.
- Why this job: Join a dynamic team where your leadership can shine and enhance guest experiences.
- Qualifications: Experience in managing cleaning teams and a knack for problem-solving are essential.
- Other info: Shifts include evenings and weekends, perfect for students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venues across the resort. Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst maintaining high operational standards and guest experience.
Leading and monitoring team members who clean our entertainment venues after shows, all toilet facilities across the resort, moving and resetting venue furniture, and working at heights for high-level cleaning using industrial equipment for indoor and outdoor requirements. You will support and coach the team to deliver a great experience and drive key metrics related to our Clean and Fault Free (CAFF) approach, holding the team accountable to meet standards.
Key Responsibilities- Ensure delivery of cleaning standards while improving Guest and Employee NPS.
- Conduct quality control checks and lead feedback conversations.
- Manage the execution of the RPRPRT strategy.
- Oversee a 40-hour weekly schedule, including late shifts from 5.30pm to 2am, over 5 days in 7, including weekends.
- Monitor NPS scores and guest complaints, taking proactive steps for improvement.
- Conduct online quality control checks, analyze reports, and lead feedback discussions.
- Ensure team training and support, including onboarding and full employee lifecycle management.
- Set objectives and PDPs, support team surveys, and uphold health and safety standards.
- Manage operational knowledge with a focus on high standards, flexibility, and communication skills.
About You
Extensive operational knowledge in managing a cleaning or soft services team, with the ability to juggle priorities and adapt quickly. High standards, attention to detail, and experience leading teams are essential. Flexibility, excellent communication, and proactive problem-solving skills are required.
About Butlin's
At Butlin’s, we’re about fun, excitement, and adventure! With over 80 years of delighting guests, our culture emphasizes creating smiles, teamwork, and caring for each other. Join us during this exciting time!
Venue Cleaning Shift Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Cleaning Shift Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and operational procedures at Butlin's. Understanding their Clean and Fault Free (CAFF) approach will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Highlight your experience in managing teams, especially in high-pressure environments. Be ready to share examples of how you've successfully led a team to meet operational goals while maintaining high standards.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled guest complaints or operational challenges in the past. This will show your proactive approach and ability to improve guest experiences.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing instances where you've adjusted to changing priorities or schedules. This is crucial for a role that involves managing fluctuating guest demand.
We think you need these skills to ace Venue Cleaning Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning teams or similar roles. Emphasise your operational knowledge, attention to detail, and any previous successes in improving guest satisfaction.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led teams, managed cleaning operations, and improved standards in previous positions.
Highlight Key Skills: Focus on key skills mentioned in the job description, such as flexibility, communication, and problem-solving. Provide concrete examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TieTalent
✨Showcase Your Leadership Skills
As a Venue Cleaning Shift Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Attention to Detail
This role requires high standards and attention to detail. During the interview, mention instances where your meticulous nature led to improved outcomes, whether in cleaning standards or guest satisfaction. This will show that you understand the importance of quality in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle fluctuating demands. Prepare scenarios where you had to adapt quickly or manage multiple priorities effectively. This will demonstrate your operational knowledge and flexibility.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you have communicated with team members and management in the past. Share examples of how you provided feedback or conducted training sessions, as this will highlight your ability to support and coach your team.
