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For Companies At a Glance
- Tasks: Provide 1st line remote support and triage for clients, logging incidents and requests.
- Company: Join a dynamic software company that values growth and innovation.
- Benefits: Gain hands-on experience, learn new skills, and work with experienced professionals.
- Why this job: Perfect for those seeking a supportive environment to kickstart their career in HR.
- Qualifications: Independent, team player with strong communication and organisational skills.
- Other info: Opportunity to recommend improvements and engage in technical procedures.
As an apprentice, you’ll work at a growing software company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
Key Duties:
- Delivery of 1st line remote support services to contracted and non-contracted customers.
- Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat, or portal.
- Ensuring all incidents and service requests are logged into the ITSM package.
- Ensuring all SLA obligations are met in the delivery of above services.
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s.
- Implementation and/or fulfilment of remote service requests and installations when required.
- Recommendations of relevant improvements, new technical procedures, products, or services to line management.
- Running of the workshop, including reloading of machines' operating systems and hardware diagnostics.
Candidate Requirements:
- Independent skills.
- Teamwork skills.
- Organisational skills.
- Good written and oral communication skills.
- Self-motivated.
Sound like you? Then send us an application and we will let you know if you are suitable for this position.
HR Apprentice employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially ITSM packages. Understanding how these systems work will give you a leg up during interviews and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be dealing with customers directly, being able to explain technical issues clearly and concisely is crucial.
✨Tip Number 3
Demonstrate your teamwork abilities by sharing examples of past collaborative experiences. Highlighting how you've worked effectively in a team can set you apart from other candidates.
✨Tip Number 4
Show your self-motivation by discussing any relevant projects or initiatives you've taken on independently. This will illustrate your proactive nature and readiness to learn in a fast-paced environment.
We think you need these skills to ace HR Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and candidate requirements. Tailor your application to highlight how your skills and experiences align with the responsibilities of delivering 1st line remote support and triaging incidents.
Highlight Relevant Skills: Make sure to emphasise your independent skills, teamwork abilities, and organisational skills in your CV and cover letter. Provide specific examples of how you've demonstrated good written and oral communication skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the HR Apprentice position. Mention your motivation for working in a growing software company and how you can contribute to the team while gaining hands-on experience.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Back 2 Work
✨Show Your Team Spirit
As an HR Apprentice, teamwork is crucial. Be prepared to discuss examples of how you've successfully worked in a team setting. Highlight your ability to collaborate and support others, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Good written and oral communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer, showcasing your interest and engagement.
✨Be Organised and Prepared
Before the interview, make sure you understand the key duties of the role. Prepare notes on how your skills align with these responsibilities. Being organised will not only help you feel more confident but also demonstrate your commitment to the position.
✨Show Your Self-Motivation
As an apprentice, showing that you're self-motivated can set you apart. Share examples of times when you've taken initiative or sought out learning opportunities. This will illustrate your eagerness to grow and contribute to the company.
