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- Tasks: Support client websites and hosting environments while troubleshooting technical issues.
- Company: Join a well-established digital services provider in Belfast with a growing team.
- Benefits: Gain hands-on experience, work in a collaborative environment, and enhance your technical skills.
- Why this job: Be part of a dynamic team that impacts hundreds of clients and learn in a fast-paced setting.
- Qualifications: Previous IT support experience and knowledge of web hosting and content management systems required.
- Other info: This role requires 5 days on-site in Belfast.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a long-established digital services provider based in Belfast, is seeking a detail-oriented and technically proficient individual to join their growing technical operations team. This position will focus on supporting a large and varied portfolio of client websites and associated hosting environments. The successful candidate will act as a key liaison between the technical infrastructure and client services teams, helping to ensure smooth deployment and ongoing performance of hosted sites. The role requires a balance of strong technical understanding and excellent communication skills, particularly in guiding clients through web hosting and email-related queries.
This position requires 5 days on site in the company office in Belfast.
Key Responsibilities
- Coordinating the final deployment of new websites, ensuring a seamless transition from development to live environments.
- Providing first-line support for domain management, website uptime, email delivery issues, and DNS configuration.
- Troubleshooting technical issues at both the server and client levels, including mail client configuration and connectivity.
- Assisting customers via telephone, email, and remote access tools with a variety of website and hosting queries.
- Managing and maintaining hosting environments using common web control panel systems and platforms.
- Supporting device-level configuration of email on desktop and mobile platforms.
Requirements
- Previous experience in IT support or a relevant technical helpdesk role.
- Some knowledge of web hosting infrastructure and content management systems such as WordPress.
- Excellent verbal and written communication skills, especially when engaging with non-technical users.
- Ability to handle multiple support requests, prioritise effectively, and maintain accuracy under pressure.
- A proactive attitude with a willingness to troubleshoot independently and learn continuously.
Desirable
- Experience working in a customer-facing environment, particularly in a technical or web services context.
- Understanding of remote support tools and techniques.
- Confidence in handling domain transfers and email migrations.
What You'll Gain
- A structured opportunity to deepen your technical skills in a practical, fast-paced environment.
- Exposure to a wide range of web hosting technologies and platforms.
- The chance to be part of a collaborative team that supports hundreds of clients regionally and beyond.
For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.
IT Support Technician (Digital Services) employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Digital Services)
✨Tip Number 1
Familiarise yourself with common web hosting platforms and content management systems like WordPress. This knowledge will not only help you understand the technical requirements of the role but also enable you to communicate effectively with clients about their needs.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for issues related to email delivery and DNS configuration. Being able to demonstrate your problem-solving abilities during an interview can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by explaining technical concepts in simple terms. Since the role involves guiding non-technical users, being able to convey information clearly will be crucial in your interactions with clients.
✨Tip Number 4
Show your proactive attitude by preparing questions about the company's current technical challenges or client support processes. This demonstrates your genuine interest in the role and your willingness to contribute to the team's success.
We think you need these skills to ace IT Support Technician (Digital Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and technical helpdesk roles. Emphasise any specific knowledge of web hosting infrastructure and content management systems like WordPress.
Craft a Strong Cover Letter: In your cover letter, demonstrate your excellent communication skills by explaining how you can effectively guide clients through technical issues. Mention your proactive attitude and willingness to learn, as these are key traits for the role.
Showcase Technical Skills: Include specific examples of your troubleshooting experience, particularly with domain management, email delivery issues, and DNS configuration. This will show that you have the technical understanding required for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at VanRath
✨Showcase Your Technical Skills
Be prepared to discuss your previous experience in IT support and any relevant technical helpdesk roles. Highlight specific examples where you've successfully resolved technical issues, particularly those related to web hosting and email configurations.
✨Demonstrate Communication Skills
Since the role requires excellent communication with non-technical users, practice explaining complex technical concepts in simple terms. You might be asked to role-play a scenario where you guide a client through a technical issue, so clarity is key.
✨Familiarise Yourself with Common Tools
Research and understand the web control panel systems and remote support tools mentioned in the job description. Being able to discuss these tools confidently will show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of past experiences where you had to manage multiple support requests simultaneously and how you prioritised them effectively.
