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- Tasks: Manage the renewal process and enhance customer relationships for existing accounts.
- Company: Vercel empowers developers with tools to create a faster, personalised web experience.
- Benefits: Enjoy competitive pay, flexible time off, mentorship opportunities, and a WFH budget.
- Why this job: Join a dynamic team focused on innovation and customer success in the tech industry.
- Qualifications: 5+ years in SaaS renewals, strong communication skills, and a tech-savvy mindset required.
- Other info: Vercel values diversity and encourages all candidates to apply, regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
Remote - United Kingdom, Germany, Netherlands
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work.
About the Role: We are looking for a renewals manager to join our Renewal team. The Renewals manager will be responsible for managing the renewal process for our existing customer base, ensuring high retention rates, and identifying opportunities for expansion. This role requires a blend of technical understanding, customer relationship management and strategic thinking to ensure high retention rates and a seamless renewal experience for our customers. You will report to the manager of the renewal team.
What You Will Do:
- Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption.
- Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities.
- Analyze customer data and develop renewal strategy tailored to the needs of our customers.
- Negotiate contract terms and pricing with technical decision-makers and procurement teams.
- Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis.
About You:
- 5+ years of experience in SaaS renewals with proven track record of exceeding renewal targets.
- Have a strong understanding of frontend development & cloud infrastructure.
- Strong communication & interpersonal skills.
- Demonstrated self-starter, curious, and solution focused.
- Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
- Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies.
Bonus If You:
- Have experience in the Developer Tools space.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
Renewals Manager employer: Vercel
Contact Detail:
Vercel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Familiarise yourself with Vercel's products and services, especially Next.js and their AI SDK. Understanding the technical aspects will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Vercel on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Renewals Manager role.
✨Tip Number 3
Prepare to discuss specific strategies you've used in previous roles to improve customer retention and upsell opportunities. Having concrete examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Stay updated on trends in the SaaS industry and the developer tools space. Being knowledgeable about market changes and customer needs will position you as a proactive candidate who can contribute to Vercel's mission.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS renewals and showcases your understanding of frontend development and cloud infrastructure. Use specific examples to demonstrate how you've exceeded renewal targets in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Vercel's mission. Discuss how your skills align with the responsibilities of the Renewals Manager position, particularly your ability to manage customer relationships and identify upsell opportunities.
Showcase Relevant Skills: Emphasise your strong communication and interpersonal skills in your application. Provide examples of how you've successfully negotiated contract terms and pricing with technical decision-makers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Renewals Manager role.
How to prepare for a job interview at Vercel
✨Understand the Renewal Process
Make sure you have a solid grasp of the renewal process specific to SaaS companies. Be prepared to discuss how you would manage renewals and what strategies you would implement to ensure high retention rates.
✨Showcase Your Technical Knowledge
Since the role requires a strong understanding of frontend development and cloud infrastructure, brush up on relevant technical concepts. Be ready to explain how your technical knowledge can benefit customer relationships and renewal strategies.
✨Prepare for Customer Relationship Scenarios
Think of examples from your past experience where you successfully managed customer relationships or resolved conflicts. This will demonstrate your interpersonal skills and ability to maintain a positive customer experience.
✨Familiarise Yourself with Salesforce
As maintaining accurate customer data in Salesforce is crucial for this role, ensure you are comfortable discussing your experience with CRM systems. Highlight any specific achievements related to data management and forecasting.
