IT Service Desk Analyst - Hesley Group

IT Service Desk Analyst – Hesley Group, Doncaster Client: Hesley Group Location: Doncaster, United Kingdom Job Category: Other Virtual job fairs – EU work permit required: Yes Job Reference: 2a5747d4c27b Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: About The Role Hesley Group is recruiting for an IT Service Desk Analyst who will provide first & second line technical support to internal staff. The successful candidate will demonstrate an aptitude for working with applications and systems to analyze, diagnose, and resolve staff and support issues, which may range from straightforward to complex technical problems. You will assist the Head of IT in ensuring that Service Level Agreements are met and maintained. Responsibilities include providing basic troubleshooting of network issues, escalating as necessary, managing an Asset Database, tracking asset changes, and monitoring the security software across desktops and laptops to ensure it is installed, updated, and functioning properly. The role covers support at the Hesley Hall headquarters, remote sites, and home workers. About You To succeed, you should have: Knowledge of IT best practices related to maintenance, support, and delivery of IT systems and services, including IT Service Management and ITIL Experience with hardware (network, desktop, laptop, PDA, peripherals) Experience with software (Microsoft Office, antivirus, internet filtering, system security, systems management) At least 2 years in a front-line IT support or service desk role, with experience supporting multiple sites independently Excellent communication, organization, and workload management skills Benefits of working for us: Continuous support and feedback through 1:1 supervision 6 weeks holiday Ongoing training and development days Promotion opportunities Pension scheme Access to discounts and benefits through Hesley Hub platform, and monthly vouchers through STAR Awards Employee assistance program including counseling and physiotherapy Note: If you are not a passport holder for the country of the vacancy, you may need a work permit. Please check our Blog for more information. All applications should be made via the \’Apply now\’ button. Do not provide bank or payment details during application. Created on 02/06/2025 by TN, United Kingdom #J-18808-Ljbffr