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- Tasks: Provide first and second line technical support to staff, troubleshoot issues, and manage asset databases.
- Company: Hesley Group is a supportive organisation focused on IT services and staff development.
- Benefits: Enjoy 6 weeks holiday, ongoing training, promotion opportunities, and access to discounts.
- Why this job: Join a dynamic team, enhance your IT skills, and make a real impact in a supportive environment.
- Qualifications: 2 years in IT support, knowledge of IT best practices, and excellent communication skills required.
- Other info: Remote work options available; EU work permit needed for non-passport holders.
The predicted salary is between 30000 - 42000 £ per year.
IT Service Desk Analyst – Hesley Group, Doncaster Client: Hesley Group Location: Doncaster, United Kingdom Job Category: Other Virtual job fairs – EU work permit required: Yes Job Reference: 2a5747d4c27b Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: About The Role Hesley Group is recruiting for an IT Service Desk Analyst who will provide first & second line technical support to internal staff. The successful candidate will demonstrate an aptitude for working with applications and systems to analyze, diagnose, and resolve staff and support issues, which may range from straightforward to complex technical problems. You will assist the Head of IT in ensuring that Service Level Agreements are met and maintained. Responsibilities include providing basic troubleshooting of network issues, escalating as necessary, managing an Asset Database, tracking asset changes, and monitoring the security software across desktops and laptops to ensure it is installed, updated, and functioning properly. The role covers support at the Hesley Hall headquarters, remote sites, and home workers. About You To succeed, you should have: Knowledge of IT best practices related to maintenance, support, and delivery of IT systems and services, including IT Service Management and ITIL Experience with hardware (network, desktop, laptop, PDA, peripherals) Experience with software (Microsoft Office, antivirus, internet filtering, system security, systems management) At least 2 years in a front-line IT support or service desk role, with experience supporting multiple sites independently Excellent communication, organization, and workload management skills Benefits of working for us: Continuous support and feedback through 1:1 supervision 6 weeks holiday Ongoing training and development days Promotion opportunities Pension scheme Access to discounts and benefits through Hesley Hub platform, and monthly vouchers through STAR Awards Employee assistance program including counseling and physiotherapy Note: If you are not a passport holder for the country of the vacancy, you may need a work permit. Please check our Blog for more information. All applications should be made via the \’Apply now\’ button. Do not provide bank or payment details during application. Created on 02/06/2025 by TN, United Kingdom #J-18808-Ljbffr
IT Service Desk Analyst - Hesley Group employer: HESLEY GROUP
Contact Detail:
HESLEY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Hesley Group
✨Tip Number 1
Familiarise yourself with ITIL and IT Service Management principles. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common network issues. Being able to discuss specific examples of how you've resolved similar problems in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your experience with various hardware and software tools mentioned in the job description. Having real-life scenarios ready where you've successfully used these tools will highlight your hands-on experience.
✨Tip Number 4
Practice your communication skills, as this role requires excellent interaction with staff. Consider role-playing common support scenarios with a friend to build confidence in explaining technical concepts clearly.
We think you need these skills to ace IT Service Desk Analyst - Hesley Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Service Desk Analyst at Hesley Group. Familiarise yourself with the technical skills required, such as knowledge of IT best practices and experience with hardware and software.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support roles. Emphasise your communication skills, ability to manage workloads, and any specific technical expertise that aligns with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your understanding of the company's needs. Mention your experience with troubleshooting and how you can contribute to maintaining Service Level Agreements.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that you have included all necessary documents and that your application is free from errors before submission.
How to prepare for a job interview at HESLEY GROUP
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software, particularly in relation to IT Service Management and ITIL. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Demonstrate Communication Skills
As an IT Service Desk Analyst, communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist non-technical staff. Be ready to provide examples of how you've effectively communicated in past roles.
✨Understand the Company’s Needs
Research Hesley Group and understand their mission and values. Tailor your responses to show how your skills and experiences align with their goals, especially in providing support across multiple sites and for remote workers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical issues or service requests, demonstrating your analytical skills.
