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For Companies At a Glance
- Tasks: Engage with customers, provide expert advice, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a creative workplace, flexible hours, and the chance to make a positive impact.
- Why this job: Be part of a brand that values diversity, sustainability, and empowering individuals.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 12000 - 18000 £ per year.
Job Title: customer consultant fixed term
Location: Ashford, KEN, GB, TN24 0SD
Full Time/Part Time: Part-Time
Contract Type: Fixed Term Contract
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
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customer consultant fixed term employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer consultant fixed term
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and sustainability will help you connect with the brand during your interactions, showing that you're genuinely aligned with their ethos.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves engaging with customers daily, practice active listening and effective communication techniques to ensure you can build rapport and provide exceptional service.
✨Tip Number 3
Be prepared to discuss your passion for beauty and retail. Think of examples from your past experiences where you've demonstrated this passion, as it will resonate well with the hiring team looking for someone who truly cares about the industry.
✨Tip Number 4
Show your flexibility regarding working hours. Since the position requires open availability for evenings, weekends, and holidays, emphasising your willingness to work these shifts can set you apart from other candidates.
We think you need these skills to ace customer consultant fixed term
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and sustainability in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and why you want to be part of their team.
Highlight Flexibility: Since the role requires open availability for various shifts, make sure to mention your flexibility in working evenings, weekends, and holidays in your application.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight your ability to listen actively and respond to customer needs, as this is crucial for a Customer Consultant position.
✨Familiarise Yourself with The Body Shop's Values
Research The Body Shop's history, mission, and commitment to sustainability. Be ready to discuss how you can contribute to their goals and uphold their values in your role as a consultant.
✨Be Ready for Flexible Availability Questions
Since the role requires open availability for evening, weekend, and holiday shifts, be prepared to discuss your schedule. Show your willingness to accommodate the store's needs while balancing your own commitments.
