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- Tasks: Provide technical support and resolve complex networking issues for global customers.
- Company: Join Loadbalancer.org, a passionate team dedicated to keeping critical systems running smoothly.
- Benefits: Enjoy flexible working, profit-sharing, and additional holiday entitlements.
- Why this job: Be part of a growing team that values innovation and exceptional customer service.
- Qualifications: Strong customer service skills and good knowledge of networking and Linux required.
- Other info: Weekend cover needed approximately once every six weeks, with extra pay.
The predicted salary is between 28800 - 46200 ÂŁ per year.
Join to apply for the Technical Support Engineer role at Loadbalancer.org 1 month ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at Loadbalancer.org Get AI-powered advice on this job and more exclusive features. Your New Company Come and join the Loadbalancer.org team and help be part of the solution that keeps businesses\’ critical systems flowing. We are home to passionate people who value our mission—that every customer needs a secure, scalable system that never goes down. Everyone here is committed to providing innovative solutions and expert, personalised support to ensure our customers\’ applications always perform. Your New Company Come and join the Loadbalancer.org team and help be part of the solution that keeps businesses\’ critical systems flowing. We are home to passionate people who value our mission—that every customer needs a secure, scalable system that never goes down. Everyone here is committed to providing innovative solutions and expert, personalised support to ensure our customers\’ applications always perform. We’re experiencing rapid growth and are expanding our renowned support team. Initially joining our established single-tiered support team, you will assist our global customer base with a wide variety of technical challenges. With experience, this role will expand into our Professional and Partner Services teams, offering exciting career progression and broader engagement. How can you help us? You understand the urgency when a customer\’s system is down and can calmly and confidently handle issues via phone, email, chat, or remote sessions. Our support desk operates 24/7, with engineers located worldwide, enabling us to provide exceptional support to our global customer base. Weekend cover is required approximately once every six weeks, compensated with on-call payments and overtime opportunities. You\’ll also play a crucial role in our product release cycle by contributing to the testing of new features, fixes, and updates, which helps ensure the continuous improvement and reliability of our solutions. If you\’re genuinely interested in helping customers and enhancing your technical skills, this might be the perfect opportunity for you. Key Responsibilities Provide technical support and resolve complex networking and system issues. Progress into delivering professional and partner services, including consultancy, installation, optimisation, and training. Collaborate closely with sales and engineering teams to support the success of customers and partners. Create and maintain technical documentation and knowledge bases. Proactively manage customer relationships to ensure satisfaction and foster long-term partnerships. Participate actively in product testing during new feature releases and updates. The Ideal Candidate Will Possess Exceptional customer service skills. Very good networking knowledge (TCP/UDP, routing, NAT, firewall configuration). Strong Linux knowledge (filesystem structure, commands, services). Good understanding of Microsoft applications (Exchange, RDS, SharePoint) and Windows Server. Excellent communication skills tailored to varied customer experience levels. Beneficial Skills Experience with load balancing technologies. Scripting experience (Bash, Python, Powershell). Knowledge of virtualisation platforms (VMware, Hyper-V). Knowledge of cloud platforms (AWS, Azure). Understanding of WAF (mod_security), GSLB, and PBR. Personal Qualities Collaborative team player with the confidence to handle tasks independently. A proactive, flexible \”can-do\” attitude. An inquisitive mindset and creative problem-solving skills. Passionate about doing quality work and have a genuine interest in customer success. Benefits Flexible working & holiday arrangements. Profit-sharing scheme. Pension contribution options (salary sacrifice, employer contributions). Life insurance policy covering UK employees. Additional holiday entitlement scheme (up to 5 extra days). Join us and become part of a team dedicated to excellence, innovation, and exceptional customer service. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Loadbalancer.org by 2x Sign in to set job alerts for “Technical Support Engineer” roles. 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Technical Support Engineer employer: Loadbalancer.org, Inc.
Contact Detail:
Loadbalancer.org, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Loadbalancer.org's products and services. Understanding their solutions will not only help you during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your technical skills, especially in networking and Linux. Being able to discuss specific scenarios where you've resolved similar issues can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience. Think of examples where you've successfully handled difficult situations or provided exceptional support, as this role heavily emphasises customer satisfaction.
✨Tip Number 4
Network with current or former employees of Loadbalancer.org on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Highlight your relevant experience in networking, Linux, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical knowledge, particularly in TCP/UDP, firewall configuration, and any scripting languages you know.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Your Soft Skills: In your application, don't forget to highlight your communication skills and your ability to work collaboratively. These are crucial for a role that involves interacting with customers and team members.
How to prepare for a job interview at Loadbalancer.org, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your networking knowledge, especially in TCP/UDP, routing, and firewall configuration. Be prepared to discuss your experience with Linux and Microsoft applications, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since this role involves direct customer interaction, share examples of how you've successfully resolved customer issues in the past. Emphasise your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific scenarios where you had to troubleshoot complex technical issues, detailing your thought process and the steps you took to resolve them.
✨Express Your Passion for Continuous Learning
Convey your enthusiasm for enhancing your technical skills and staying updated with industry trends. Mention any relevant courses or certifications you've pursued, especially in load balancing technologies or cloud platforms.
