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- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dynamic Patient Support Hub focused on improving health outcomes for NHS patients.
- Benefits: Earn between ÂŁ24,000 and ÂŁ31,000 with performance bonuses and great career progression opportunities.
- Why this job: Be part of a high-energy team making a real difference in people's lives through health support.
- Qualifications: Must be resilient, motivated by targets, and possess exceptional communication skills.
- Other info: Training provided; experience in sales or fundraising is a plus.
The predicted salary is between 24000 - 31000 ÂŁ per year.
Application Deadline: 27 June 2025
Department: Proactive Care
Employment Type: Full Time
Location: London Bridge
Compensation: ÂŁ24,000 - ÂŁ31,000 / year
Description
Are you confident on the phone, great at handling rejection, and ready to help people take action for their health? We’re looking for driven, resilient communicators to join our Patient Support Hub as part of a high-performing outbound calling team. In this role, you’ll speak directly with NHS patients who need vital health reviews — and your job is to persuade them to book an appointment that could improve or even save their life. You’ll make hundreds of calls per week, overcome objections, and use your people skills to turn patient hesitation into action. This is a high-energy calling role where your success will be dictated by your ability to connect, convince, and keep pushing when faced with rejection. If you’ve done call centre sales, door-to-door, or street fundraising, you’ll know the feeling — and if you thrive in that kind of challenge, we want you.
Key Responsibilities
- Make 150+ outbound calls per day to patients due clinical reviews or health interventions.
- Hit daily, weekly, and monthly booking targets.
- Engage, educate, and persuade patients to book appointments.
- Handle objections professionally — patients may have been contacted multiple times already.
- Explain health benefits and address concerns to encourage attendance.
- Track your performance and take part in team coaching to improve your close rate.
- Track call outcomes and maintain accurate patient records using our systems.
Skills, Knowledge and Expertise (Required):
- Motivated by KPIs - Driven to hit your personal and team targets.
- Exceptional communication skills – Ability to build rapport, educate and persuade hesitant or sceptical patients.
- Resilience and determination – You’ll face a lot of rejection, so the ability to bounce back quickly from a “no” and stay motivated throughout the day is key to your success.
- Quick learner – You’ll cover multiple clinical areas, so the ability to learn and apply medical terminology is key (training provided).
- Fluent in English with strong computer skills – Experience using CRM systems is a plus.
(Highly Desirable)
- Experience in outbound calling, telesales, door-to-door, or fundraising — You’re confident talking to strangers and love a challenge.
Benefits
You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service. A base salary of £24,000, with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.
Sales Agent (Call Centre - NHS appointments) employer: North Lewisham PCN
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent (Call Centre - NHS appointments)
✨Tip Number 1
Familiarise yourself with the NHS and its services. Understanding the healthcare system will help you communicate effectively with patients and address their concerns more confidently.
✨Tip Number 2
Practice your phone skills with friends or family. Role-playing different scenarios can help you become more comfortable handling objections and improve your persuasive techniques.
✨Tip Number 3
Research common objections that patients might have regarding appointments. Being prepared with thoughtful responses will show your resilience and determination during calls.
✨Tip Number 4
Network with others in the industry or join relevant online forums. Engaging with experienced sales agents can provide valuable insights and tips that could give you an edge in your application.
We think you need these skills to ace Sales Agent (Call Centre - NHS appointments)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or call centre roles. Emphasise your ability to handle rejection and your success in meeting targets, as these are key aspects of the Sales Agent position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your motivation to work in a health-related role. Mention specific examples of how you've successfully persuaded clients or customers in previous positions.
Showcase Communication Skills: Since exceptional communication is crucial for this role, consider including a brief section in your application that demonstrates your ability to build rapport and educate others. This could be through anecdotes or specific achievements.
Highlight Resilience: Address your resilience directly in your application. Share experiences where you faced challenges or rejection but continued to push forward. This will show that you possess the determination needed for the high-energy environment of the role.
How to prepare for a job interview at North Lewisham PCN
✨Show Your Resilience
In this role, you'll face rejection regularly, so it's crucial to demonstrate your resilience during the interview. Share examples of how you've bounced back from setbacks in previous roles, especially in sales or call centre environments.
✨Communicate Clearly and Confidently
Exceptional communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter while speaking with patients to showcase your ability to build rapport.
✨Know Your KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to sales roles. Be prepared to discuss how you have met or exceeded targets in the past, as this will show your motivation and understanding of what drives success in a high-energy calling environment.
✨Research the NHS and Health Benefits
Understanding the NHS and the importance of health reviews can set you apart from other candidates. Brush up on basic medical terminology and be ready to explain how you would address patient concerns about booking appointments, demonstrating your knowledge and commitment to their well-being.
