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- Tasks: Be the friendly face of Grosvenor Casinos, creating memorable experiences for our guests.
- Company: Join Grosvenor Casinos, a growing brand dedicated to fun, food, and community engagement.
- Benefits: Enjoy flexible shifts, a vibrant work environment, and opportunities for growth.
- Why this job: Perfect for those who love people and want to be part of an exciting hospitality journey.
- Qualifications: Bring a positive attitude and some experience in hospitality; passion for customer service is key.
- Other info: Shifts include nights and weekends; flexibility is essential.
The predicted salary is between 20000 - 30000 £ per year.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- Predominantly night shifts, however, shifts will vary
- Flexibility is required to cover any shift throughout the week
Food and Beverage Host employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding what makes them unique will help you connect with their culture during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in hospitality. Be ready to share specific examples of how you've gone above and beyond for customers, as this role is all about creating memorable experiences.
✨Tip Number 3
Prepare to discuss how you handle busy environments. As an F&B Host, you'll need to manage multiple tasks while maintaining a friendly attitude, so think of scenarios where you've successfully juggled responsibilities.
✨Tip Number 4
Show your enthusiasm for the food and beverage industry. Being passionate about the products and services offered at Grosvenor Casinos will demonstrate your commitment to providing an exceptional guest experience.
We think you need these skills to ace Food and Beverage Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casinos is looking for in a Food and Beverage Host. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers, as this is key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and your enthusiasm for the hospitality industry. Mention how you can contribute to creating a fun and engaging atmosphere at Grosvenor Casinos.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality sector.
How to prepare for a job interview at The Rank Group
✨Show Your Passion for Customer Service
As a Food and Beverage Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Know the Menu Inside Out
Familiarise yourself with the food and drink offerings at Grosvenor Casinos. Being able to discuss current promotions and menu items confidently will impress your interviewers and show your commitment to the role.
✨Demonstrate Team Spirit
Collaboration is key in hospitality. Be ready to discuss how you’ve worked effectively within a team in the past, and highlight your ability to adapt to new ways of working.
✨Embrace Flexibility
Since the role requires shift work, including nights and weekends, express your willingness to be flexible with your availability. This shows that you are committed and ready to meet the demands of the job.
