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For Companies At a Glance
- Tasks: Support customers with product guidance, order tracking, and inquiries via phone, chat, and email.
- Company: Join CBT org, a leading international lifestyle brand known for its commitment to quality and care.
- Benefits: Enjoy competitive salary, private health insurance, paid training, and career development opportunities.
- Why this job: Be part of a collaborative team in a modern office while making a real impact on customer satisfaction.
- Qualifications: Fluent in Czech (C2) and strong English (B2+), with excellent communication and problem-solving skills.
- Other info: Full-time role with rotational shifts; previous customer service experience is a plus.
The predicted salary is between 24000 - 33600 £ per year.
Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.
Location: On-site in Sofia, Bulgaria
Languages: Czech (C2/native) + English (B2+)
Shifts: Rotational: Mon - Sat (09:00 - 23:00), Sun (10:00 - 19:00)
Type: Full-time
What's in it for you:
- Competitive salary with additional annual payments
- Private health insurance & wellness support
- Paid training and structured onboarding
- Career development in a growing international company
- Modern office environment with a collaborative team
You Bring:
- Native or C2-level Czech and strong English
- Excellent communication and problem-solving skills
- Comfort working with digital tools and support systems
- Previous customer service or retail experience is a plus
- Detail-oriented, reliable, and customer-focused mindset
Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care. Apply now and take the next step in your customer service career!
Customer Support Specialist (Czech & English) - Sofia, Bulgaria employer: Velenosi&Meredith
Contact Detail:
Velenosi&Meredith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Czech & English) - Sofia, Bulgaria
✨Tip Number 1
Familiarise yourself with the lifestyle brand you'll be supporting. Understanding their products and values will help you provide better assistance to customers and show your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills. Think of common customer issues and how you would resolve them, as this will demonstrate your ability to handle inquiries effectively during the interview.
✨Tip Number 3
Practice your communication skills in both Czech and English. Being able to switch between languages smoothly will be crucial in a customer support role, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research the company culture at CBT org. Knowing what they value in their employees can help you align your answers during the interview and show that you're a good fit for their team.
We think you need these skills to ace Customer Support Specialist (Czech & English) - Sofia, Bulgaria
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to emphasise your fluency in Czech and English. Mention any relevant certifications or experiences that demonstrate your language skills, as this is crucial for the role.
Showcase Customer Service Experience: If you have previous experience in customer service or retail, highlight specific examples of how you've helped customers. Use metrics or outcomes to illustrate your impact, such as resolving issues or improving customer satisfaction.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Focus on communication skills, problem-solving abilities, and your comfort with digital tools, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for helping others and your interest in the lifestyle brand. Share why you want to work in a compliance-driven environment and how you can contribute to the team.
How to prepare for a job interview at Velenosi&Meredith
✨Showcase Your Language Skills
Since the role requires fluency in Czech and strong English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Customer Service Experience
If you have previous experience in customer service or retail, make sure to discuss it. Share specific examples of how you've handled customer inquiries or resolved issues, as this will show your problem-solving skills and customer-focused mindset.
✨Familiarise Yourself with Digital Tools
The job involves working with digital tools and support systems. Research common customer support software and be ready to discuss any relevant experience you have with these tools, as well as your comfort level in using technology.
✨Prepare for Compliance Questions
Given that the role is in a compliance-driven environment, expect questions related to regulations and standards. Be ready to explain how you would ensure compliance while delivering excellent customer service.
