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- Tasks: Join us as a Food & Beverage Team Member, serving guests and creating memorable dining experiences.
- Company: Be part of the Edinburgh Marriott Hotel Holyrood, a vibrant hotel in the heart of Edinburgh.
- Benefits: Enjoy world-class training, discounts, free meals, gym access, and wellness support.
- Why this job: This role offers unlimited career opportunities and a chance to be part of a dynamic team.
- Qualifications: No experience needed; just bring your passion for people and a positive attitude!
- Other info: Flexible shifts available; perfect for students looking to balance work and study.
Hello from Edinburgh Marriott Hotel Holyrood! You deserve a career that fulfils your purpose. Be a part of something bigger than yourself and discover your own future. Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh's old town, near Holyrood.
This is an exciting time for us as we have recently rebranded to the world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym.
- Referral bonus programme, rewarding you up to £250 per successful employee.
- A range of team engagement activities throughout the year.
- Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinemas and more.
- Access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Health cover and free GP online video consultations.
- Life Assurance.
As a Food and Beverage Team Member at the Edinburgh Marriott Hotel Holyrood, you will play a vital role in delivering a memorable dining experience for our guests. Your main duties will include providing top-notch customer service, taking orders, serving food and beverages, and maintaining a clean, inviting atmosphere in line with the hotel's brand standards.
What we need from you:
- If you have food service experience then great! If not, don’t worry, we will show you everything you need to know. You just need to be a ‘people person’ – in this role it’s all about the guest!
- We are a 24/7 business, therefore, flexibility to work a wide range of days and shifts is an important factor.
Please see a summary of the responsibilities below. This list is not exhaustive:
- Greet and welcome guests in a warm and professional manner.
- Present menus, offer suggestions, and provide detailed information on menu items, specials, and wine pairings.
- Take accurate food and drink orders and communicate them efficiently to the kitchen.
- Serve food and beverages promptly, ensuring proper presentation and temperature.
- Anticipate guest needs and respond to requests or concerns promptly and courteously.
- Process orders through the hotel’s Point of Sale (POS) system.
- Handle payments, including cash and card transactions, ensuring accuracy.
- Ensure that tables, dining areas, and workstations are clean, organised, and well-presented at all times.
- Assist in setting up and clearing down dining areas before and after service.
- Adhere to health and safety regulations, including food hygiene standards.
- Collaborate closely with kitchen and bar staff to ensure smooth service.
- Participate in team meetings and training sessions as required.
- Support colleagues by assisting with additional tasks during busy periods.
- Upsell food and beverage items where appropriate, enhancing guest satisfaction and sales.
- Promote special offers, events, and loyalty programmes to guests.
- Collect and communicate guest feedback to management to help improve service quality.
- Address guest complaints or issues promptly, escalating to management if necessary.
Competencies:
- Good level of English required.
- Previous experience in a similar role within a hotel, restaurant, or hospitality environment.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong knowledge of food and beverage service, including wine and cocktail service.
- Professional appearance, proactive and reliable with a positive attitude.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Basic knowledge of POS systems and cash handling.
- Ability to stand for extended periods and carry out physical tasks as needed.
- A team player with a customer-focused approach.
For more information, visit: Edinburgh Marriott Hotel Holyrood.
Be Inspired. Be Empowered. Be you.
Casual Food & Beverage Team Member employer: Edinburgh Marriott Hotel Holyrood
Contact Detail:
Edinburgh Marriott Hotel Holyrood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the Edinburgh Marriott Hotel Holyrood and its offerings. Understanding their menu, special events, and overall brand ethos will help you engage confidently with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your people skills! Since this role is all about guest interaction, think of examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will highlight your suitability for the position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. The hotel operates 24/7, so expressing your willingness to work various hours, including weekends and holidays, will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach and demonstrating your genuine interest in joining the team.
We think you need these skills to ace Casual Food & Beverage Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage service. Emphasise any customer service roles you've had, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your people skills. Mention why you want to work at Edinburgh Marriott Hotel Holyrood specifically and how you can contribute to their team.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. This shows that you are ready to meet the demands of a 24/7 business.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully worked in a team before. The role involves collaboration with kitchen and bar staff, so demonstrating your teamwork abilities will be beneficial.
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Show Your People Skills
As a Food and Beverage Team Member, your ability to connect with guests is crucial. During the interview, share examples of how you've provided excellent customer service in the past, highlighting your friendly and approachable nature.
✨Demonstrate Flexibility
Since this role requires working various shifts, be prepared to discuss your availability. Emphasise your willingness to adapt to different schedules and your enthusiasm for being part of a 24/7 operation.
✨Know the Menu
Familiarise yourself with the types of food and beverages typically offered in a hotel setting. If you can, research the Edinburgh Marriott's menu and be ready to discuss how you would upsell items or suggest pairings during the interview.
✨Highlight Teamwork Experience
This role involves collaborating closely with kitchen and bar staff. Share experiences where you've successfully worked as part of a team, especially in high-pressure situations, to demonstrate your ability to contribute positively to the team dynamic.
