Concierge (Days & Nights)

Concierge – Permanent, Canning Town (E14)

Hours: 42 hours per week – 4 on 4 off, days and nights (7am – 7pm or 7pm – 7am)

Your new responsibilities:

• Ensure all requests & enquiries to the Concierge Department (in person, email, and telephone) are dealt with efficiently, timely, and professionally.
• Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
• Accept and issue resident parcels.
• Meet and greet residents, guests, and clients, demonstrating a stand-to-greet service.
• Ensure the smooth running of communication systems within the estate (telephone, radio, internal intercom system, etc.).
• Ensure only authorized persons are given access to areas.
• Issue visitor parking permits and explain onsite parking procedures.
• Aid estate security by regularly communicating with them, including informing them of concerning matters.
• Liaise with cleaning staff regarding domestic rubbish removal and assist with rubbish removal if necessary.
• Correctly report any incidents or complaints.
• Safeguard security keys on behalf of residents and the estate, strictly following standard operating procedures.
• Issue keys only to correct personnel/residents, ensuring appropriate authorization & disclaimers are in place.
• Cross-train other resort departments.
• Receipt & issue residents’ dry cleaning/laundry, ensuring relevant paperwork is completed.
• Conduct apartment & estate key audits during night shifts, following up on any missing keys.
• Proactively deal with maintenance and cleaning issues identified within the estate.
• Maintain a safe environment for all people in the estate at all times.
• Securely handle people’s data, ensuring PC is locked when not in use and complying with GDPR.
• Report accidents and record them in the accident book as appropriate.
• Turn on and off lobby lights at appropriate times.
• Handle high-pressure moments where many people may be queuing, dealing with complex issues calmly.
• Conduct monthly stock checks of the first-aid box and concierge stock, requisitioning supplies as appropriate.
• Assist residents in a friendly, proactive, and efficient manner with appropriate follow-up.
• Know all essential aspects of the resort.
• Build a good rapport with residents.

What you need to succeed:

• Polite and confident with a great deal of patience.
• Ability to multi-task and manage time effectively.
• Strong verbal and written communication skills.

Ballymore operates as an equal opportunities employer.

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