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- Tasks: Engage with customers, solve problems, and support sales in a dynamic logistics environment.
- Company: Join Kuehne+Nagel, a leading global logistics provider with a commitment to excellence.
- Benefits: Enjoy perks like a pension plan, discounts, and 24/7 support for health and wellbeing.
- Why this job: Be part of a growing team that values your input and fosters a supportive culture.
- Qualifications: Customer service experience is essential; freight forwarding knowledge is a plus.
- Other info: This role is based in Leeds and requires an EU work permit.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with: Sea Logistics Customer Care Specialist, Leeds col-narrow-left Client: Location: Leeds, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 20585519f35f Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: JOB DESCRIPTION: Do you want to join a successful growing team? We are looking for our next Customer Care Specialist – Sea Logistics in our recently opened office in Leeds! Your Role The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, supporting our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information to serve our customers effectively. Your Responsibilities Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with KPI requirements. Focus on improving customer satisfaction by delivering high-quality services, evidenced via our NPS customer thermometer. As the first point of entry for the customer, ensure customer retention and guide them through all future needs we can provide. Support the sales team by handling new business, completing quotations, data reporting, and assisting in customer meetings. Monitor customer shipments to provide proactive updates and problem-solve in collaboration with stakeholders. Document, investigate, and conduct root cause analysis on deviations using KN systems (CoreLog, NPS). Include and transfer customer requirements into KN systems, including sold rates and agreements, to inform OCCs about deliverables. Handle complaint calls and provide problem resolution in coordination with stakeholders. Your Skills and Experiences Experience in customer service is required; knowledge of freight forwarding is an asset. Ability to understand and implement new processes. Excellent knowledge of MS Office, especially Excel. Strong customer service orientation. Excellent organizational and interpersonal skills. Ability to work independently and as part of a team. Problem-solving skills. Good time management skills with the ability to prioritize and meet deadlines. Good Reasons to Join If you wish to become a valued member of our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme offering discounts and recognition, and an employee assistance programme providing 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, recognizing the skills and value service leavers bring to our organization. #J-18808-Ljbffr
Sea Logistics Customer Care Specialist employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Logistics Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the logistics industry, especially sea logistics. Understanding the key terms and processes will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work in customer care roles. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will showcase your problem-solving skills and customer service orientation.
✨Tip Number 4
Research StudySmarter and our values, as well as the specific team you'll be joining. Tailoring your conversation to align with our mission and demonstrating how you can contribute to our goals will make a strong impression.
We think you need these skills to ace Sea Logistics Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of freight forwarding. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your problem-solving skills. Mention how your previous experiences align with the responsibilities of the Sea Logistics Customer Care Specialist role.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, and your ability to work both independently and as part of a team. Provide examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples where you successfully resolved customer issues or improved satisfaction, as this role heavily relies on strong customer care skills.
✨Demonstrate Problem-Solving Skills
Since the position involves problem-solving and proactive updates, think of scenarios where you've had to troubleshoot or resolve conflicts. Share these experiences to illustrate your ability to handle challenges effectively.
✨Familiarise Yourself with Freight Forwarding
While not mandatory, having a basic understanding of freight forwarding can set you apart from other candidates. Research the industry and be ready to discuss how your knowledge can benefit the team and enhance customer interactions.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
