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- Tasks: Lead and train a team to create unforgettable guest experiences.
- Company: Join the Hyatt family, a global leader in luxury hospitality.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for friends, and wellness perks.
- Why this job: Be part of a diverse team making travel more human and sustainable.
- Qualifications: Previous luxury hotel experience preferred; strong multitasking skills required.
- Other info: Hyatt values individuality and offers clear career progression opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Guest Experience Supervisor role at Hyatt Regency Calgary 1 week ago Be among the first 25 applicants Join to apply for the Guest Experience Supervisor role at Hyatt Regency Calgary Organization- Park Hyatt London River Thames Summary Guest Experience Supervisor About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Organization- Park Hyatt London River Thames Summary Guest Experience Supervisor About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and responsibilities related to the Guest Experience Supervisor role Supervise and train Guest Experience Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department. Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience. Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences. Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations. Guide and empower the team to ensure heightened engagement with our guests Assist the Front Office team with arrivals, check-ins, and departures seamlessly. About You Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities skills are requir ed . Benefits Benefits of the Guest Experience Supervisor role include 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt ‘We care for people so they can be their best ’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next Steps: Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at Hyatt Regency Calgary by 2x Sign in to set job alerts for “Customer Service Manager” roles. 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Guest Experience Supervisor employer: Hyatt Regency Calgary
Contact Detail:
Hyatt Regency Calgary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor
✨Tip Number 1
Familiarise yourself with Hyatt's core values, such as Empathy and Inclusion. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the Park Hyatt London River Thames specifically. Knowing details about their services, amenities, and guest experience philosophy will help you tailor your conversations and show genuine interest.
✨Tip Number 3
Network with current or former employees of Hyatt. They can provide insights into the company culture and expectations for the Guest Experience Supervisor role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences that highlight your organisational and multitasking skills. Think of scenarios where you successfully managed guest experiences or led a team, as these will resonate well with the hiring managers.
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services, particularly in the luxury hotel segment. Use specific examples that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Hyatt's values. Mention how your skills align with the responsibilities of the Guest Experience Supervisor role.
Showcase Leadership Skills: In your application, emphasise any previous supervisory or training roles you've held. Highlight your ability to guide and empower teams, as this is crucial for the position.
Demonstrate Communication Skills: Provide examples of how you've effectively communicated and coordinated with other departments in past roles. This will show your capability to ensure seamless operations, which is key for this job.
How to prepare for a job interview at Hyatt Regency Calgary
✨Showcase Your Customer Service Skills
As a Guest Experience Supervisor, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond for guests, highlighting your problem-solving skills and attention to detail.
✨Demonstrate Leadership Qualities
Since the role involves supervising and training others, it's important to convey your leadership style. Discuss how you've successfully managed teams in the past, focusing on how you empower and motivate your colleagues to enhance guest experiences.
✨Familiarise Yourself with the Hotel's Values
Hyatt places a strong emphasis on values such as empathy, integrity, and inclusion. Research these values and think about how they align with your own experiences and beliefs. Be ready to discuss how you can embody these values in your role.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, opportunities for professional development, or how the hotel measures guest satisfaction. This will also help you assess if the company culture is a good fit for you.
