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- Tasks: Troubleshoot and solve complex technical issues for customers while collaborating with teams.
- Company: Join Microsoft’s Customer Experience and Success team, empowering customers globally.
- Benefits: Enjoy flexible remote work options and a culture of inclusion and growth.
- Why this job: Accelerate your career in tech while making a real impact on customer success.
- Qualifications: Bachelor's degree or relevant experience in IT, plus knowledge of network security and cloud computing.
- Other info: Fluency in English required; must pass Microsoft Cloud Background Check.
The predicted salary is between 36000 - 60000 ÂŁ per year.
1 week ago Be among the first 25 applicants With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: Bachelor\’s degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience. OR relevant experience of technical support, technical consulting experience, or information technology experience. OR equivalent experience. Knowledge of network security principles and practices. Understanding of cybersecurity fundamentals such as encryption, authentication, and authorization. Knowledge of cloud computing concepts. Knowledge with TCP/IP stack Understanding of DNS (Domain Name System) principles and protocols. Understanding of HTTP principles and its various methods (GET, POST, PUT, DELETE, etc.) Familiarity with Microsoft Azure cloud service provider. Understanding of network protocols. Familiarity with Windows and Linux server environments. Familiarity with Active Directory and Azure Active Directory. It will be a plus to have Basic skills in scripting languages. Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. 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Technical Support Engineering employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineering
✨Tip Number 1
Familiarise yourself with Microsoft’s products and services, especially those related to customer support. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for delivering customer success.
✨Tip Number 2
Brush up on your technical skills, particularly in areas like network security principles, cloud computing concepts, and scripting languages. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Microsoft, especially those in the Customer Service & Support team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios relevant to the role. This will not only boost your confidence but also showcase your problem-solving abilities during the interview process.
We think you need these skills to ace Technical Support Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and consulting. Emphasise your problem-solving skills and any specific technologies or methodologies you are familiar with, such as cloud computing or network security.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the responsibilities of the role. Mention specific experiences where you've successfully resolved complex technical issues.
Showcase Technical Proficiency: Include specific examples of your technical skills, such as familiarity with Microsoft Azure, TCP/IP stack, and scripting languages. This will demonstrate your capability to handle the technical challenges of the role.
Highlight Soft Skills: Don't forget to mention your soft skills, such as collaboration and communication. These are crucial for working effectively within teams and providing excellent customer service.
How to prepare for a job interview at Microsoft
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Technical Support Engineer. Familiarise yourself with troubleshooting tools and practices, as well as the specific technologies mentioned in the job description, such as Microsoft Azure and network protocols.
✨Showcase Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Collaboration
Since the role involves working across teams, be ready to share examples of how you've collaborated with others in previous roles. Emphasise your ability to communicate effectively and build relationships within a team setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools you'll be using. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
