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- Tasks: Coordinate field operations, support technicians, and manage service activities daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic rewards package, flexible work options, and a supportive culture.
- Why this job: Be part of a diverse team that values your authentic self and drives innovation.
- Qualifications: Customer-focused experience, strong Excel skills, and ability to build relationships are essential.
- Other info: Monthly office visits in Birmingham required; applications reviewed on a rolling basis.
The predicted salary is between 28800 - 43200 £ per year.
Location: Birmingham
Job Family: Commercial
Job Type: Full Time
Posted Date: 11-Jun-2025
Ref #: 66367
Shifts: Monday-Friday 0800-2000 & Saturday 0800-1800
As a Field Operations Coordinator, you will be ensuring all Service activity is supported for all installations and Service Visits. Communicating with all relevant stakeholders efficiently and effectively and supporting the Field Technician workforce. Driving business targets by ensuring business critical reports are received daily by collaborators.
Delivering end to end fault and Install management on a day to day basis to deliver on business KPIs, and providing support to dispatchers and customers, ensuring delivery of service is maximised. Providing insight and understanding behind real time performance drivers ensuring risks, impacts and mitigation plans are communicated.
Handling Field impacting IT issues, and ensuring clear communication is sent to the field and back office teams with limited or no disruption/impact to the customer and ensuring fault repair and install quota is offered within agreed SLAs, amending on the day to suit demand.
The must haves:
- A background in Customer Focused roles
- Proven experience working with multiple Stakeholders
- Microsoft Excel to support problem solving activities and scenario modelling
- Knowledge of other Microsoft Packages
- Be able to travel into the Birmingham Office once a Month
The other stuff we are looking for:
- Knowledge of national postcode geography
- Ability to rapidly build rapport and form strong business relationships with other teams in the Business
- Outstanding interpersonal skills and the ability to balance multiple work streams simultaneously
- Great attention to detail
- Ability to demonstrate strong verbal, written and numerical skills
- The ability to prioritise when subjected to multiple tasks/challenges simultaneously
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include completion of a Saville Wave 6.5 and a competency based interview.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family. Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.
Field Operations Real-Time Coordinator employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Real-Time Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Field Operations Real-Time Coordinator. Understanding the daily tasks, such as managing service activities and communicating with stakeholders, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this role requires problem-solving and scenario modelling. Consider taking an online course or practicing with real-world data to showcase your proficiency.
✨Tip Number 4
Prepare for potential competency-based interview questions by reflecting on your past experiences. Think about specific examples where you've successfully managed multiple tasks or built strong relationships with stakeholders.
We think you need these skills to ace Field Operations Real-Time Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-focused experience and any relevant skills, such as your proficiency in Microsoft Excel. Use specific examples that demonstrate your ability to manage multiple stakeholders and balance various work streams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Operations Real-Time Coordinator role. Mention how your background aligns with the job requirements, particularly your interpersonal skills and attention to detail. Show that you understand the company's values and culture.
Highlight Relevant Experience: When detailing your work history, focus on roles where you successfully communicated with stakeholders and managed service activities. Include metrics or achievements that showcase your ability to drive business targets and deliver on KPIs.
Prepare for Competency Questions: Since the interview process may include competency-based questions, think about scenarios from your past experiences that demonstrate your problem-solving abilities and how you've handled multiple tasks under pressure. Be ready to discuss these in detail.
How to prepare for a job interview at Virgin Media Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Operations Real-Time Coordinator. Familiarise yourself with key terms like 'service activity', 'stakeholders', and 'business KPIs' to demonstrate your knowledge during the interview.
✨Showcase Your Customer Focus
Since the role requires a background in customer-focused positions, prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. This will highlight your suitability for the role.
✨Excel at Excel
As proficiency in Microsoft Excel is essential, be ready to discuss how you've used it in previous roles. Consider preparing a few scenarios where you solved problems or modelled data using Excel to showcase your skills.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for this position. Prepare to discuss how you've communicated with various stakeholders in the past, especially in high-pressure situations. Highlight your ability to convey complex information clearly and concisely.
