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- Tasks: Deliver engaging legal training and support to new and existing Legal Advisers.
- Company: ARAG Legal Services UK is a growing company focused on providing top-notch legal advice.
- Benefits: Enjoy 27 days holiday, private medical insurance, and flexible working options.
- Why this job: Join a passionate team that values independent thinking and work-life balance.
- Qualifications: Must have strong legal knowledge and excellent communication skills.
- Other info: Work in modern offices just a 5-minute walk from Temple Meads train station.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Trainer – Legal role at ARAG Legal Services UK 1 week ago Be among the first 25 applicants Join to apply for the Technical Trainer – Legal role at ARAG Legal Services UK Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ARAG Legal Services UK Talent Acquisition & Recruitment expert with 25 years\’ international experience – UK, EMEA & APAC (including Dubai, UAE & Australia) These are exciting times at ARAG, as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Technical Legal Trainer opportunity available. About the role: In this role you will support the delivery of technical legal training (both face-to-face and online) across our Legal Advice department (dual site), whilst helping provide a professional Legal Advice service to our commercial and personal customers. Your role will assist management with technical legal training by supporting, coaching and mentoring new and existing Legal Advisers, as well as deputising in the absence of the Team Leaders, providing technical expertise and guidance. We have Legal Advice teams based at both our Bristol and Bedwas offices. As a result, due to the face-to-face nature of most of the training you’ll be providing, this role will require you to work on-site 3-4 times per week, at each office. Key responsibilities will include: Identifying training needs (TNA) via effective monitoring of legal advice calls and providing analysis and constructive feedback to Legal Advisers. Delivering legal training to new and existing Legal Advisers on a variety of areas of law. Assisting with complex legal queries and acting as a technical and procedural referral point for Legal Advisers. Developing any new training required, in line any regulatory changes and/or legal updates. Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded. Identifying new ideas and liaising with colleagues to improve working practices and procedures. Supporting management with strategic initiatives to develop and drive the Legal Advice service. Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations. Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service and amending the legal training content accordingly. About you: You’ll be an experienced and confident legal professional with a genuine passion for training, developing people and going the extra mile to ensure excellent customer outcomes. As a Trainer, it’s key that that you can demonstrate approachability, exceptional communication skills (both written and verbal, at all levels), influencing ability and highly engaging facilitation skills. Other key candidate requirements include: Excellent practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn about and train people on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law. Ability to work as part of a multi-disciplined, cross-site team with a highly collaborative, customer-focused approach. Strong negotiation skills, attention to detail, methodical and proactive approach to problem solving. Ability to deliver training in an highly effective and motivational way, for team members of varying ability and experience levels, whilst considering different learning styles. Ability to demonstrate excellent customer service and an understanding of its impact. Ability to deliver high quality performance against challenging targets and SLA’s. Able and willing to travel between Bristol City Centre and Bedwas, South Wales on a weekly basis. Additional information: As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Temple Meads train station we have newly refurbished, modern city centre offices in Bristol. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. In return for your commitment, we will offer you generous remuneration and an attractive benefits package that includes: 27 days holiday, with the option to buy up to a further 5 days Private Medical Insurance Company Pension Scheme with the option to increase contributions Group Income Protection and Group Legal Protection for all employees. European Motor Assistance Home Emergency Assistance Salary sacrifice benefits including Cycle to Work Scheme Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK The option to join our Sports and Social Club who organise discounted events such as theatre visits and shopping trips If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Training, Legal, and Management Industries Insurance, Legal Services, and Technical and Vocational Training Referrals increase your chances of interviewing at ARAG Legal Services UK by 2x Sign in to set job alerts for “Technical Trainer” roles. Cardiff, Wales, United Kingdom 4 hours ago Bridgend, Wales, United Kingdom 2 weeks ago Cardiff, Wales, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Trainer - Legal employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Trainer - Legal
✨Tip Number 1
Familiarise yourself with the specific areas of law mentioned in the job description, such as Employment, Property, and Consumer Law. This will not only help you during the interview but also demonstrate your commitment to the role and your understanding of the legal landscape.
✨Tip Number 2
Network with current or former employees of ARAG Legal Services UK on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your training and mentoring experiences in detail. Think of specific examples where you've successfully developed others' skills, as this is a key aspect of the Technical Trainer role.
✨Tip Number 4
Stay updated on recent regulatory changes and legal updates relevant to the role. Being knowledgeable about current events in the legal field will show your proactive approach and readiness to adapt training content accordingly.
We think you need these skills to ace Technical Trainer - Legal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in legal training and areas of law mentioned in the job description. Use specific examples to demonstrate your skills in delivering training and mentoring.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your background aligns with the responsibilities of the Technical Trainer role and how you can contribute to ARAG's growth.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that showcase your written and verbal communication skills. Consider including instances where you successfully facilitated training sessions.
Highlight Adaptability: ARAG values a collaborative approach and adaptability. In your application, mention experiences where you adapted your training methods to suit different learning styles or worked effectively within a multi-disciplined team.
How to prepare for a job interview at ARAG Legal Services UK
✨Showcase Your Legal Knowledge
Make sure to brush up on key areas of law relevant to the role, such as Employment, Property, and Consumer Law. Be prepared to discuss how you would approach training in these areas and provide examples from your past experience.
✨Demonstrate Your Training Skills
Since this role involves delivering training, think about how you can showcase your facilitation skills during the interview. You might even consider preparing a short mock training session to demonstrate your ability to engage and motivate learners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex legal queries. Prepare examples of past situations where you successfully navigated challenges or provided effective solutions.
✨Emphasise Your Customer Service Approach
As customer engagement is crucial in this role, be ready to discuss your philosophy on customer service. Share specific instances where you went above and beyond to ensure excellent outcomes for clients.
