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- Tasks: Assist clients and subcontractors, schedule appointments, and resolve customer service issues.
- Company: Join Randstad CPE Property Services, a dynamic and growing team in Basildon.
- Benefits: Enjoy part-time hours, a competitive salary, and a supportive benefits package.
- Why this job: Perfect for developing skills in a fast-paced environment while making a real impact.
- Qualifications: Strong Microsoft Office skills and experience in administration or trade-based roles required.
- Other info: Flexible shifts available, Monday to Friday, with a focus on diversity and equality.
The predicted salary is between 11000 - 14000 £ per year.
Part-Time (20 hours per week), Two shifts available: 09:00-13:00 or 11:00-15:00 (Monday to Friday).
We are looking for a Customer Service Advisor to join our team in Basildon on a part-time basis. This role involves scheduling appointments, liaising with clients and subcontractors to meet Service Level Agreements, and ensuring materials are ready for appointments. You will also handle complex repairs and customer service issues. This is a fantastic opportunity to join a growing team and develop your skills in a dynamic environment.
What do we offer you?
- Salary up to 13,750 per annum
- Benefits package included
- Part-time hours
- Monday to Friday work
- Join a growing team
Who are you?
- Good working knowledge of Microsoft Office
- Strong administration, organisational & communication skills
- Experience in repairs & maintenance or trade-based background
What are you going to do?
- Liaise with clients, subcontractors, and supervisors to schedule appointments.
- Ensure Service Level Agreements are met.
- Liaise with supervisory teams and buyers to ensure materials are ready.
- Use the MSi system to schedule operatives and subcontractors.
- Discuss complex repairs and deal with demanding customers.
Where are you going to work?
You will be based in Basildon, working as part of a team within a dynamic and growing company.
Apply now and become our next Customer Service Advisor!
Office based Customer Service Advisor employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office based Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to use this software will give you a significant advantage during the interview, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling complex customer service issues. Prepare examples from your past experiences where you've successfully resolved challenging situations, as this will demonstrate your capability to manage demanding customers effectively.
✨Tip Number 3
Research Randstad CPE Property Services and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates during the interview process.
✨Tip Number 4
Since the role involves liaising with clients and subcontractors, practice your organisational skills by creating mock schedules or appointment plans. This will not only prepare you for potential questions but also showcase your ability to manage time effectively.
We think you need these skills to ace Office based Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any skills related to scheduling, communication, and handling complex issues.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with Microsoft Office and any experience you have in repairs and maintenance, as well as your ability to meet Service Level Agreements.
Showcase Your Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've successfully managed customer service issues or scheduled appointments in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to clearly convey information and handle complex customer queries during the interview.
✨Familiarise Yourself with Microsoft Office
Since a good working knowledge of Microsoft Office is required, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles.
✨Understand Service Level Agreements (SLAs)
Research what SLAs are and why they matter in customer service. Being able to discuss how you would ensure these agreements are met will show your understanding of the role's responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions about handling demanding customers or scheduling conflicts. Think of examples from your past experiences where you successfully resolved similar issues.
