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- Tasks: Be the go-to person for support calls and emails, logging issues and keeping clients updated.
- Company: Join a dynamic team focused on providing top-notch IT support in a friendly environment.
- Benefits: Enjoy a competitive salary of £15,000 and gain valuable experience in the tech industry.
- Why this job: Kickstart your career in IT with hands-on experience and a chance to make a real impact.
- Qualifications: Open to anyone aged 16+, no prior experience needed—just a passion for technology!
- Other info: Work locations include Didcot, Henley, High Wycombe, and Princes Risborough.
Locations: Didcot, Henley, High Wycombe, and Princes Risborough
Age Requirement: 16+
Number of Positions: 1
Pay: £15,000 a year
Description: You will be the first point of contact for all incoming support calls, emails, and sessions. Your responsibilities include logging all support calls in the system, keeping clients updated, and managing incident and request tickets to ensure established SLAs are met.
Additional Information: Find out first about jobs, training, apprenticeships, and opportunities for young people.
Address: 85F PARK DRIVE, Abingdon, OX14 4RY, United Kingdom
IT Apprentice employer: Oxfordshire City Council
Contact Detail:
Oxfordshire City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for clients. Role-playing scenarios with friends or family can help you feel more confident in handling support calls and emails.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your answers with what we’re looking for in a candidate during the interview.
✨Tip Number 4
Be prepared to discuss your organisational skills. Since you'll be managing incident and request tickets, showcasing your ability to prioritise tasks and meet deadlines will be crucial in the selection process.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an IT Apprentice. Highlight your ability to handle support calls, manage tickets, and communicate effectively with clients.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences related to IT support. Include any previous experience in customer service or technical roles, even if they were informal or voluntary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in IT and how you can contribute to their team as the first point of contact for support.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Oxfordshire City Council
✨Know the Basics of IT Support
Brush up on fundamental IT concepts and common support issues. Being able to discuss basic troubleshooting steps will show your potential employer that you have a genuine interest in the role.
✨Demonstrate Communication Skills
As the first point of contact for support, effective communication is key. Practice explaining technical issues in simple terms, as this will be crucial when dealing with clients who may not be tech-savvy.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is important for this role. Be prepared to discuss how you would prioritise tasks to meet these agreements and ensure client satisfaction.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is vital. Share examples of how you've taken initiative in learning new skills or technologies, which will demonstrate your commitment to growth in the IT field.
