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For Companies At a Glance
- Tasks: Serve guests in a luxurious lounge, ensuring top-notch service and a delightful experience.
- Company: Join Sodexo Live!, a global leader in creating unforgettable experiences at prestigious venues.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and numerous employee perks.
- Why this job: Be part of a vibrant team that values your personality and passion for hospitality.
- Qualifications: Previous hospitality experience and excellent customer service skills are essential.
- Other info: Opportunity to work at iconic events like the Rugby World Cup and Paris 2024 Games.
About the Role
First Class Lounge Host at Cathay Pacific Terminal 3 Heathrow Airport
We are experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we will give you all you need to thrive.
You must be able to provide 5 years working history and 5 years address. Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
Package Description
- £13.10 hourly rate
- 37.5 hours contract
- 4 on and 2 off pattern (2 early and 2 late)
- Many employee benefits, rewards and recognition.
Main Responsibilities
- To be able to present the menu to customers and be familiar with all dishes.
- To ensure that Service Standards and Procedures are always followed.
- To ensure all counters are set up to the agreed standard and specification.
- To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
- To ensure timely and accurate delivery of orders.
- To ensure the dining area is kept clean.
- To provide refills of water and other beverages.
- To be able to accommodate customers' needs and questions.
Additional Responsibilities
- To attend all location meetings as required.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
- To attend to any reasonable request made by the client or Sodexo Management.
- To co-operate with all team members and undertake duties in the kitchen/service areas as requested to ensure an efficient and effective service is always delivered.
- To follow objectives set by management and use the training given when necessary.
The Ideal Candidate
Essential
- Previous experience working in a hospitality role
- Excellent customer service
- The ability to prioritise and have an eye for detail
- Knowledge of food safety and COSHH (advantageous)
- Good communication skills - written and verbal
- The ability to demonstrate great teamwork
- The ability to follow instructions
Desirable
- Lounge experience
About The Company
Sodexo Live! We are Experience Makers. At Sodexo Live! build a career where every day is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we will give you all you need to thrive.
We belong to a team that feels like family, act with purpose and be inclusive, thrive in our career, while able to live in the moment creating exceptional memories.
After giving it all, you will return home knowing that you have played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we are so much more. Be part of something greater.
Why choose Sodexo Live!
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That is why we are proud to focus on people's essential needs: we see them as key to improve the quality of life.
First Class Lounge Host employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Lounge Host
✨Tip Number 1
Familiarise yourself with the Cathay Pacific brand and their First Class Lounge offerings. Understanding their menu and service style will help you engage confidently during any interviews or discussions.
✨Tip Number 2
Highlight your previous hospitality experience by preparing specific examples of how you've provided excellent customer service. This will demonstrate your ability to meet the high standards expected in a First Class environment.
✨Tip Number 3
Network with current or former employees of Sodexo Live! or Cathay Pacific. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you handle pressure, as these are crucial in a fast-paced lounge environment. Think of scenarios where you've successfully collaborated with others to enhance customer experiences.
We think you need these skills to ace First Class Lounge Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you demonstrated excellent communication skills and attention to detail, as these are key for the First Class Lounge Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for providing exceptional service. Mention specific experiences that align with the responsibilities of the role, such as presenting menus or ensuring service standards.
Highlight Relevant Skills: In your application, clearly outline your skills related to food safety, teamwork, and the ability to follow instructions. If you have lounge experience, make sure to mention it as it is desirable for this role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves customer interaction.
How to prepare for a job interview at Sodexo
✨Know the Menu Inside Out
Familiarise yourself with the menu and all dishes offered in the lounge. Being able to confidently present the menu and answer any questions about the food will impress your interviewers and show your commitment to excellent customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Show how you have gone above and beyond to delight customers, as this role is all about creating exceptional experiences.
✨Showcase Teamwork and Communication
Be ready to discuss how you work effectively within a team. Provide examples of how you’ve collaborated with colleagues in past roles, as teamwork is essential in a busy environment like a lounge.
✨Emphasise Attention to Detail
Highlight your ability to prioritise tasks and maintain high standards. Discuss how you ensure cleanliness and organisation in your work area, as this is crucial for providing a pleasant dining experience.
