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For Companies At a Glance
- Tasks: Provide top-notch service and maintenance for large-scale production equipment.
- Company: Join Xerox, a century-old leader in innovative workplace solutions and technology.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team that values reliability and customer satisfaction in a tech-driven industry.
- Qualifications: Experience in electromechanical systems, strong troubleshooting skills, and a valid driver's license required.
- Other info: This active role involves physical tasks and prioritises safety around electrical components.
The predicted salary is between 28800 - 43200 £ per year.
General Information
- City: Belfast
- State/Province: Ulster
- Country: Ireland, Northern Ireland
- Department: TECHNICAL_SERVICE_ENGINEERING
- Date: Wednesday, April 16, 2025
- Working time: Full-time
- Ref#: 20035547
- Job Level: Individual Contributor
- Job Type: Experienced
- Job Field: TECHNICAL_SERVICE_ENGINEERING
- Seniority Level: Associate
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.
Production Service Technician
We’re an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.
Primary Responsibilities:
- Offer outstanding service to our clients.
- Manage call resolve issues in accordance with customer’s SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Skills and Qualifications:
- Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY.
- Valid driver’s license, appropriate insurance coverage, and a clean driving history.
- A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
- Safety is our top priority, especially around electrical components.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference of call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Field Service Technician (Production) employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Production)
✨Tip Number 1
Familiarise yourself with the specific electromechanical equipment that Xerox uses. Understanding the common issues and troubleshooting techniques can give you an edge during interviews and discussions with hiring managers.
✨Tip Number 2
Network with current or former employees of Xerox, especially those in technical roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your reliability and time management skills in any interactions with the company. Being punctual and showing a strong work ethic can set you apart as a candidate who aligns with their values.
✨Tip Number 4
Prepare to discuss your past experiences in detail, particularly those involving troubleshooting and maintenance of electromechanical systems. Highlighting relevant scenarios will showcase your expertise and problem-solving abilities.
We think you need these skills to ace Field Service Technician (Production)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Technician at Xerox. Familiarise yourself with the technical skills required, such as electromechanical experience and troubleshooting abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in electromechanical systems, customer service, and any previous roles that align with the job description. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of their commitment to innovation and customer satisfaction, and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Xerox
✨Showcase Your Technical Skills
Make sure to highlight your experience with electromechanical equipment during the interview. Be prepared to discuss specific examples of troubleshooting and repairs you've performed, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Reliability and Time Management
Since reliability is crucial for this position, share instances where you have successfully managed your time and met deadlines. Mention how being punctual and organised has positively impacted your previous roles, aligning with the company's values.
✨Demonstrate Customer Service Orientation
As a Field Service Technician, customer satisfaction is key. Prepare to discuss how you've handled customer interactions in the past, particularly any challenging situations, and how you ensured a positive outcome for the client.
✨Prepare Questions About the Role
Having insightful questions ready shows your genuine interest in the position. Ask about the training process, team dynamics, or specific challenges faced in the role. This not only helps you gauge if it's the right fit but also leaves a positive impression on the interviewer.
