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- Tasks: Engage with clients, provide styling advice, and maintain high service standards.
- Company: Fenwick is the UK's largest family-owned department store, rich in heritage and innovation.
- Benefits: Enjoy 25% discount, 28 days annual leave, birthday day off, and wellness support.
- Why this job: Join a dynamic team, showcase your passion for fashion, and make a real impact.
- Qualifications: Experience in luxury retail, strong communication skills, and a keen eye for trends.
- Other info: Full-time role with opportunities for growth in a vibrant retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you seeking a dynamic, customer-focused position within a business on a thrilling journey? If the answer is yes, we are searching for someone to join our Concierge & Services team at Fenwick Colchester and would be delighted to receive your application!
As our Personal Shopper you will be the driving force of our Concierge & Services team in-store showcasing the very best of our hospitality to clients across the world whilst working with passion and pride to maintain our high standards, driving sales, and exceeding your targets.
Our clients deserve impeccable service delivered by people with a genuine passion for our famous product edit. This is an integral role for our business to succeed, you will need to be experienced in client liaison, paying particular attention to what your clients want and influencing what they need!
You must be proactive and driven, staying one step ahead of our competitors; keeping abreast of what’s new in fashion and lifestyle trends, events, and services to maximize every opportunity to deliver for our clients.
Your mission will be to own and deliver as Personal Shopper by:
- Positively interact with potential and existing clients.
- Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
- Proactively grow your client book within your store and create an exciting hub of styling and shopping.
- Responsible for prepping the client rooms.
- Working confidently and collaboratively with various departments.
- Staying ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
A strong track record of working in a luxury retail business is essential. You should be a keen follower of fashion & lifestyle trends, brands, and social media. A great communicator and strong team player, you should also be IT system literate and confident with Microsoft Office applications. Previous experience using a clientele tool e.g. Salesforce, Hero or Select Hub would be advantageous. An affinity with the Fenwick brand is important.
When you join Fenwick, you’ll receive:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more
- ‘Perks’ - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We have stores located across the UK, differing in size, and offering, specific to their local community; we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Personal Shopper employer: Fenwick
Contact Detail:
Fenwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Familiarise yourself with the Fenwick brand and its product offerings. Understanding their unique selling points and customer service philosophy will help you connect better with potential clients and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on the latest fashion and lifestyle trends. Being knowledgeable about current styles and popular brands will not only impress your interviewers but also show that you can effectively engage with clients and meet their needs.
✨Tip Number 3
Network within the retail industry, especially with professionals who have experience in luxury retail. Building connections can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your previous experiences in client-facing roles. Highlight specific examples where you successfully influenced customer decisions or exceeded sales targets, as this will demonstrate your capability to thrive as a Personal Shopper at Fenwick.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Shopper at Fenwick. Highlight your customer service skills and experience in luxury retail in your application.
Tailor Your CV: Customise your CV to reflect your experience in client relations and your knowledge of fashion and lifestyle trends. Use specific examples that demonstrate your ability to exceed sales targets and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Fenwick brand and your proactive approach to client engagement. Mention any relevant tools you’ve used, like Salesforce, to show your IT literacy.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-focused role.
How to prepare for a job interview at Fenwick
✨Show Your Passion for Fashion
As a Personal Shopper, it's crucial to demonstrate your genuine interest in fashion and lifestyle trends. Be prepared to discuss your favourite brands and recent trends you've noticed. This will show the interviewer that you are proactive and engaged with the industry.
✨Highlight Your Customer Service Skills
Since this role is all about providing impeccable service, share specific examples from your past experiences where you went above and beyond for a customer. This will illustrate your commitment to client satisfaction and your ability to build strong relationships.
✨Familiarise Yourself with Fenwick's Brand
Research Fenwick's history, values, and product offerings before the interview. Understanding the brand will help you align your answers with their ethos and demonstrate your enthusiasm for being part of their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, opportunities for growth, or how they measure success in the Personal Shopper role. This will also give you valuable insights into whether the position is the right fit for you.
