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- Tasks: Be the friendly face that welcomes customers and ensures they have an unforgettable holiday experience.
- Company: Join Le Boat, the leading provider of self-drive boating holidays with over 55 years of experience.
- Benefits: Enjoy a fun, fast-paced work environment with opportunities for upselling and customer interaction.
- Why this job: This role is perfect for those who love helping others and want to be part of memorable experiences.
- Qualifications: Excellent customer service skills and a knack for organisation are essential; local knowledge is a plus!
- Other info: Seasonal contract until October 2025, with flexible working days.
Location: Laggan Loch, Invergarry - Highland
Department: Operations
Start Date: May
Contract type: 0 hours seasonal contract (until end of October 2025)
Working Days: Departure days (Mon, Wed, Fri, Sat)
Line Manager: Base manager
Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada’s inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone.
About the role:
Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our customer experience team are the first people our customers will meet on their holiday and play a vital part in ensuring our customers set off on their cruise fully informed on all the exciting activities to do, restaurants to visit and sites to see! This is an extremely fun and fast-paced role that requires a customer-centric approach along with strong sales and organisational skills.
What we are looking for:
- Demonstrable evidence of delivering excellent customer service.
- A proven track record in upselling ancillary products to customers.
- Knowledge of the local area and tourist attractions (desirable).
- Excellent attention to detail with an ability to manage multiple priorities.
- Highly organised and responsive to competing demands.
- Able to communicate information to colleagues, head office and customers in a clear and timely manner.
- Computer literate with proficiency in Microsoft applications (Word, Excel, Outlook).
- Be motivated in achieving the objectives of the base and the company.
What you will be doing:
- Go above and beyond at all times to ensure our customers have the best possible holiday.
- Provide a friendly and welcoming environment to our customers at the base at the start and end of their holiday.
- Manage an efficient and seamless check-in process so that our customers start their holiday fully informed and excited about their trip.
- Provide customers with local recommendations and advice on their itinerary to help them make the most of their time on board.
- Upsell ancillaries to customers including collision damage waiver insurance and cleaning.
- Welcome customers back at the end of their holiday and oversee the full checkout process.
- Participate in the establishment of daily and weekly departure schedules according to the information provided by the Neptune reservation software.
- Update the Neptune database daily with additional information on each customer/cruise.
- Promote the completion of our online Customer Service Questionnaires (CSQ) as well as third-party review sites.
- Take responsibility for ensuring the reception area remains tidy and clean and provides an excellent first impression to our customers when they arrive.
- Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.
Receptionist / Customer Service employer: Travelopia
Contact Detail:
Travelopia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Customer Service
✨Tip Number 1
Familiarise yourself with the local area and tourist attractions. This knowledge will not only help you provide valuable recommendations to customers but also demonstrate your commitment to enhancing their holiday experience.
✨Tip Number 2
Practice your upselling techniques. Since the role involves promoting ancillary products, being able to confidently suggest these to customers can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing for potential scenarios you might encounter during busy check-in times. Being proactive in managing multiple priorities will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Receptionist / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to upselling or managing multiple priorities. Use specific examples that demonstrate your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your knowledge of the local area and tourist attractions, as well as your motivation to provide an exceptional customer experience.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency in Microsoft applications. These are key attributes that the company is looking for in a candidate.
Showcase Your Customer-Centric Approach: Provide examples in your application that illustrate how you have gone above and beyond to ensure customer satisfaction in previous roles. This will demonstrate your alignment with the company's values and expectations.
How to prepare for a job interview at Travelopia
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond for customers, as this role is all about creating memorable experiences.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and popular tourist attractions. Being able to provide recommendations during the interview will show your enthusiasm and readiness to assist customers effectively.
✨Emphasise Organisational Skills
This position requires managing multiple priorities. Be prepared to discuss how you stay organised and handle competing demands, perhaps by sharing a time when you successfully juggled various tasks.
✨Practice Upselling Techniques
Since upselling is a key part of the role, think of ways you can promote additional products or services. Prepare a few strategies or examples of how you've successfully upsold in the past to demonstrate your sales skills.
