Serviced apartment / Airbnb guest virtual manager

Project detail

I need an experienced virtual assistant to manage a growing portfolio of holiday homes and serviced apartments.

We have 1 holiday home and 2 serviced apartments currently live, with more in the pipeline coming online in late 2023.

They are high-end properties and the experience we deliver to our guests is 5*.

We need to focus on growing the business, so we need an experienced virtual manager to continue delivering an outstanding service to guests, and also manage the listings/adverts and pricing so that we maximise occupancy and nightly rates.

This is potentially a long-term position once we find the right person. We want you to become an integral part of the team.

After a trial period, there can be target based bonus scheme – i.e. for periods where we exceed our target revenue (occupancy x nightly rates) you receive a bonus.

Tasks will include:
– proactively managing pricing and special deals to maximise occupancy and nightly rates
– communicating with guests
– creating new listings on OTAs (Airbnb, booking.com, Vbro etc)
– manage bookings via our channel manager and dynamic pricing app
– create and manage an online guest guidebook
– liaise with our housekeeping team
– liaising with our maintenance team to address any physical maintenance
– liaising with our finance team

Required skills:
– you must have experience managing vacation rentals/ Airbnb listings etc
– you must have excellent communication skills and written English
– you must be able to use: Smoobu, Beyond Pricing, all major OTAs, MS Teams, Asana

We are an Apple / Mac based company so use of a Mac is preferred to avoid file sync issues.

Please contact me if you are suitable and want to join an ambitious team.

Thank you!

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Freelancer type required for this project