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- Tasks: Support the Container Conversion team with lead generation, customer interactions, and quotation management.
- Company: Freightliner is the UK's largest maritime intermodal logistics operator, connecting Europe and the UK.
- Benefits: Enjoy competitive salary, 25 days leave, life insurance, and a robust pension scheme.
- Why this job: Join an award-winning team with a strong safety culture and opportunities for career growth.
- Qualifications: Previous sales support experience and excellent communication skills are essential.
- Other info: Access to employee benefits, including discounts and a cycle to work scheme.
The predicted salary is between 30000 - 42000 £ per year.
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
Location: Southampton (SO15 1AW)
Position Type: Permanent, full-time
Hours of work: 40 hours per week, Monday to Friday.
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme, life insurance coverage from day 1, 25 days annual leave excluding bank holidays.
- Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
- Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
- Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.
The role
With a large in-house production facility and recent investment in direct sales and marketing capability, we are looking for the right individual to support the Container Conversion team with lead generation and management, customer interactions and query handling, and quotation management.
From pop-up shops to unique office spaces, we specialise in turning shipping containers into functional, creative and bespoke spaces (Industrial/Commercial and Residential).
Key responsibilities
- Identify and qualify new leads through various channels.
- Support lead follow-up efforts through email communication and/or follow up calls to turn prospects into customers.
- Act as the first point of contact for customer enquiries.
- Provide timely and accurate responses to customers' questions or requests.
- Ensure high standard of customer service and satisfaction.
- Enter, update and maintain customer and lead information in Salesforce (CRM).
- Use Salesforce to track information and sales pipeline status.
- Prepare and issue quotes based on customer requirements and pricing guidelines.
- General admin duties.
About you
- Previous experience in sales support.
- Experience in preparing and managing customer quotes or similar commercial documentation.
- Proven administrative experience.
- Excellent communication skills.
- Customer-focused mindset.
- Ability to prioritise effectively.
- Comfortable using CRM systems (Salesforce) and Microsoft Office tools.
- Commercial awareness.
It’s great, but not required, if you have:
- Knowledge of Salesforce.
- Previous experience with Shipping container conversions or similar.
- Previous experience with steel fabrication/manufacturing.
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
Please be advised that successful appointments are subject to a satisfactory DBS check.
Contact Detail:
Freightliner Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and shipping industry, particularly intermodal transport. Understanding the basics of how freight operations work will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Salesforce skills, as this is a key tool for the Customer Services Coordinator position. If you have access to online tutorials or courses, take advantage of them to enhance your proficiency before applying.
✨Tip Number 3
Prepare to discuss your previous experience in sales support and customer service. Think of specific examples where you successfully managed customer queries or led follow-up efforts, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Network with current or former employees of Freightliner or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise any previous roles where you managed customer queries or prepared quotes, as these are key responsibilities for the Customer Services Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Freightliner that appeal to you, such as their commitment to employee development and safety culture. Use examples from your past experiences to demonstrate how you meet the job requirements.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples in your application that showcase your ability to interact effectively with customers. This could be through previous job experiences or specific projects where you successfully handled customer inquiries.
Highlight CRM Experience: If you have experience using CRM systems like Salesforce, make sure to mention it prominently in your application. Detail how you've used such tools to manage customer information or track sales pipelines, as this is a crucial part of the role.
How to prepare for a job interview at Freightliner Group Ltd
✨Know the Company
Before your interview, take some time to research Freightliner. Understand their operations, values, and recent developments in the logistics sector. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in sales support or customer service. Be ready to discuss specific examples of how you've handled customer queries or managed quotes, as this aligns directly with the responsibilities of a Customer Services Coordinator.
✨Demonstrate Communication Skills
As the first point of contact for customer enquiries, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be prepared to showcase your ability to handle difficult situations or customer complaints effectively.
✨Familiarity with CRM Systems
Since the role involves using Salesforce, it’s beneficial to demonstrate your comfort with CRM systems. If you have experience with Salesforce, be ready to discuss how you've used it in past roles. If not, express your willingness to learn and adapt quickly.
