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For Companies At a Glance
- Tasks: Lead your team to deliver exceptional customer experiences and meet sales targets.
- Company: Join Selfridges, a renowned retail destination known for luxury and style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values performance and recognizes achievements.
- Qualifications: Strong communication skills and experience in fast-paced environments are essential.
- Other info: Flexibility is key; adapt to changing business needs while driving success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A bit about the role
As a Department Manager you will be the driving force behind your business, customer and team results. You will deliver an extraordinary customer experience whist meeting sales, service and profit targets. Facilitating teamwork, providing guidance and nurturing your team is at the heart of what you do, driving them to succeed, develop and grow.
Reporting to the Divisional Manager for your area of the store and working collaboratively as a team alongside several other Department Managers, the relationships you build with the stakeholders across the business will be critical to the success of your team and your department.
As Department Manager, you will focus on the following key areas:
Customer
- Drive service excellence, including consistency in net promoter scores and improvement across all other key service drivers, including service satisfaction, approach, and product knowledge.
- Build a strong clientelling mindset within the team, setting clear KPI targets to drive up customer frequency, number of customers on “My Yellow Book” and the number of established customer and successful appointments.
- Demonstrate and develop your own understanding of your customer profile vs the competitor and use this information to drive elevate the customer service / product offer.
People
- Coach and develop team on a regular basis, spending quality time with them, and providing clear and timely feedback which both recognises strong performance and addresses areas of improvement
- Analyse team performance using team member metrics – including “Spotlight” (customer feedback) and other key performance metrics
- Manage key people statistics for the department: conduct timely return to works, probation and performance reviews, investigation and disciplinary hearings and exit interviews
- Be accountable for your People; responsible for the implementation of the team member lifecycle, including recruitment, talent mgmt and team member experience at all times
- Drive the performance of the team to exceed expectations through agreeing and communicating standards and giving regular feedback and support around team performance with regular reviews in line with Selfridges P&D cycle
- Create the extraordinary for our teams with recognising and rewarding team member performance in line with our company values and behaviours framework
Commercial
- Drive your “own-bought” business and strategy, regularly identifying opportunities & risks by reviewing customer data, market trends and stock information, and collaborating with key stakeholders to action relevant commercial decisions.
- Support the success of concession business by working collaboratively with the “Concessions Partnerships” team to identify growth opportunities
- Floor walk with Visual Merchandising and Buying and Merchandising to manage and maintain best sellers and stock risks and follow up on agreed actions.
- Embed a culture within your department and division that supports the “Prep / Perfect / Perform” model (London specific)
- Ensure that you put the customer at the heart of what we do, optimising the clienteling tool to help retain and develop loyalty via clienteling.
A bit about you
- An excellent communicator – both on an individual and group basis, with examples of having managed / delivered complex and difficult messages
- Able to operate and work within a fast paced and dynamic environment – with examples of having shown resilience and positivity
- Able to use insight, information and analysis to draw conclusions and suggest strategic responses
- Able to demonstrate skills in driving collaboration
- Proactive. Planning for the short, mid and long term, you own your business area and take responsibility for ensuring its success
- A leader, motivating and inspiring your team to deliver exceptional service and meet sales targets through coaching and leading by example. You show agility in order to drive performance and change
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Selfridges | Department Manager - Womenswear Eastern Boutiques (2nd Floor) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selfridges | Department Manager - Womenswear Eastern Boutiques (2nd Floor)
✨Tip Number 1
Familiarize yourself with Selfridges' customer service philosophy and values. Understanding how they prioritize customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a retail environment. Highlight instances where you drove sales, improved customer satisfaction, or developed team members, as these are key aspects of the role.
✨Tip Number 3
Research current trends in womenswear and the competitive landscape. Being knowledgeable about market dynamics will demonstrate your proactive approach and ability to make informed commercial decisions.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've effectively managed difficult conversations or feedback sessions in the past. This is crucial for a Department Manager role where team dynamics are essential.
We think you need these skills to ace Selfridges | Department Manager - Womenswear Eastern Boutiques (2nd Floor)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and expectations of a Department Manager at Selfridges. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of how you have successfully led teams in the past. Highlight your ability to motivate, coach, and develop team members, as well as any experience you have in managing performance metrics.
Emphasize Customer Focus: Demonstrate your commitment to delivering exceptional customer service. Include examples of how you have improved customer satisfaction or driven sales through effective clienteling strategies in previous roles.
Highlight Commercial Acumen: Discuss your experience with analyzing market trends and customer data to make informed business decisions. Show how you have previously identified opportunities for growth and collaborated with stakeholders to implement successful strategies.
How to prepare for a job interview at Selfridges
✨Showcase Your Leadership Skills
As a Department Manager, your ability to lead and inspire your team is crucial. Prepare examples of how you've successfully coached and developed team members in the past, highlighting specific outcomes and improvements.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you prioritize customer experience in your decision-making. Share instances where you've driven service excellence or improved customer satisfaction scores, and how you plan to implement similar strategies at Selfridges.
✨Prepare for Performance Metrics Discussion
Understand key performance indicators relevant to the role, such as sales targets and customer feedback metrics. Be prepared to analyze and discuss how you've used data to drive team performance and make informed decisions.
✨Emphasize Collaboration and Communication
Highlight your experience working with various stakeholders and departments. Provide examples of how you've built strong relationships and collaborated effectively to achieve business goals, as this will be essential in your role at Selfridges.
