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- Tasks: As a Key Holder, you'll enhance customer experiences and support store operations.
- Company: Join Club Monaco, a trendy lifestyle brand blending vintage and modern styles.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and customer service.
- Qualifications: 1-2 years of retail experience and strong communication skills are essential.
- Other info: Must be able to lift 20 lbs and work varied shifts.
The predicted salary is between 24000 - 36000 £ per year.
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.
A Key Holder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible for supporting the goals of the company and the individual store. They are expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.
Responsibilities- Protect the customer experience in all areas
- Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
- Ensure daily monitoring and execution of sales
- Provide a friendly and welcoming environment
- Maintain a professional appearance consistent with established dress code and image guidelines
- Maximise personal sales at all opportunities, including additional sales at cash wrap
- Assist in conflict resolution with client issues
- Communicate product and customer feedback to managers
- Achieve personal SPH goals
- Support management team with training new associates on customer service standards and product knowledge
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
- Supervise and develop sales associates as necessary
- Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
- Ensure strict compliance and adherence to the application of policies and procedures
- Key Holders will be able to process returns, but cannot execute employee purchases
- Assist the Management Team with inventory preparations and participate in the actual Inventory
- Ensure operational integrity & asset protection compliance in day-to-day operations & practices
- Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
- Be knowledgeable of the store's merchandise, back of house and front of house layout
- Must have a minimum of 1-2 years of retail experience
- Excellent interpersonal skills supporting a team environment
- Strong English communication - verbal and written / Multilingual is a plus
- Strong planning and organisational skills with a sense of priority for deadlines and attention to detail
- Ability to recognise and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
- On the job special projects that have developed depth of related experience an asset
- Hours/days of work can be varied due to the demands of the business
- Must be able to work shift standing and walking and able to lift approx. 20 lbs.
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
Key Holder New Thornhill, ON employer: Club Monaco Corp
Contact Detail:
Club Monaco Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder New Thornhill, ON
✨Tip Number 1
Familiarise yourself with Club Monaco's brand identity and product offerings. Understanding their unique blend of vintage and modern styles will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Being able to discuss specific situations where you resolved conflicts or enhanced the customer experience will set you apart.
✨Tip Number 3
Network with current or former employees of Club Monaco if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Key Holder position.
✨Tip Number 4
Prepare to discuss your experience with inventory management and merchandising. Highlight any relevant skills or experiences that demonstrate your ability to maintain operational standards and contribute to the store's success.
We think you need these skills to ace Key Holder New Thornhill, ON
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Holder position at Club Monaco. Understand the responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant retail experience, particularly in customer service and team support. Use specific examples that demonstrate your ability to meet sales goals and handle operational tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention your understanding of Club Monaco's brand and how you can contribute to their goals, especially in enhancing customer experience and supporting the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Club Monaco Corp
✨Showcase Your Customer Service Skills
As a Key Holder, you'll need to excel in customer service. Prepare examples of how you've successfully handled customer interactions in the past, especially any conflict resolution scenarios. This will demonstrate your ability to maintain a friendly and welcoming environment.
✨Understand the Brand
Familiarise yourself with Club Monaco's brand identity and product offerings. Be ready to discuss how their urban casual style resonates with you and how you can contribute to their vision. This shows your genuine interest in the company and its values.
✨Highlight Your Leadership Experience
Since you'll be supervising sales associates, it's important to highlight any previous leadership or training experience. Share specific instances where you've successfully guided a team or trained new staff, showcasing your ability to support management effectively.
✨Prepare for Operational Questions
Be ready to discuss your understanding of retail operations, including inventory management and visual merchandising. Think of examples from your past roles that illustrate your attention to detail and organisational skills, as these are crucial for maintaining store standards.
