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- Tasks: Be the go-to person for customer queries and manage repair requests.
- Company: Join a leading organisation in Magherafelt known for exceptional service.
- Benefits: Enjoy a competitive hourly rate and gain valuable experience in a supportive team.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Previous office experience and strong customer service skills are essential.
- Other info: This is a 12-month maternity cover role with potential for growth.
A leading organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.
Key Responsibilities- Serve as the first point of contact for all customer queries
- Manage repair requests, triaging and directing them to relevant departments or contractors
- Monitor and update job progress, ensuring timely completion and data accuracy
- Maintain records and support the wider team in meeting KPIs and service standards
- Escalate issues where appropriate to ensure a smooth customer experience
- Collaborate with internal teams and stakeholders to support ongoing service delivery
- Previous experience in a busy office environment
- Strong customer service background
- Confident using Microsoft Office and capable of accurate data input
- GCSE Maths and English (Grade C or above or equivalent)
- Previous experience in the social housing or maintenance sector
Join a well-regarded team supporting an essential public contract and gain valuable experience within a dynamic administrative setting.
Competitive hourly rate (to be discussed).
For further information or to apply, please contact Ethan Boylan.
Customer Success Administrator - Magherafelt employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Administrator - Magherafelt
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their approach to customer success and how they handle maintenance requests will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you successfully resolved customer issues or improved service delivery, as these will be key in interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being able to efficiently manage data and reports will be crucial in this role, so consider doing a quick online refresher course if needed.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what the hiring team is looking for.
We think you need these skills to ace Customer Success Administrator - Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in fast-paced environments and your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with Microsoft Office and handling customer queries.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer interaction and data management. If you have experience in the social housing or maintenance sector, be sure to include that as it is desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Success Administrator.
How to prepare for a job interview at VanRath
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or exceeded customer expectations.
✨Familiarise Yourself with the Company
Research the organisation and its values before the interview. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Your Organisational Skills
As a Customer Success Administrator, you'll need to manage multiple tasks efficiently. Be ready to talk about how you prioritise your workload and ensure timely completion of tasks, perhaps by sharing a relevant example from your past.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, the tools they use for managing repair requests, or how success is measured in this position.
