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- Tasks: Lead client relationships and enhance service delivery for an exceptional client experience.
- Company: Join a dynamic team focused on operational excellence and client satisfaction in Nottingham.
- Benefits: Enjoy flexible hybrid working, 25 days leave, private medical insurance, and fun social events.
- Why this job: Make a real impact while collaborating with talented professionals in a supportive environment.
- Qualifications: Experience in stakeholder management, ITIL certification, and knowledge of AGILE methodologies required.
- Other info: Free snacks, barista coffee, and opportunities for personal growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Location: Nottingham
Reporting to: Service Desk Manager
Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the client experience.
Duties and Responsibilities:
- Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery.
- Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations.
- Client Requirements and Escalations: Accurately translate client requirements, issues, and escalations within the organisation to ensure clear communication and effective resolution.
- Operational Reviews: Conduct thorough monthly, quarterly, and annual reviews with clients to discuss performance and identify areas for improvement.
- Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency.
- Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations.
- Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to maintain high standards of information security.
Qualifications, Knowledge, and Experience:
- Demonstrable experience in senior-level communication and stakeholder management.
- Commercial experience in managing contractual requirements and ensuring adherence to commitments.
- ITIL certification.
- Experience with SDI or ISO20001 accreditation.
- Knowledge of AGILE project management methodologies.
Why Join Us? As a Service Delivery Manager, you will play a pivotal role in shaping the client experience and driving operational excellence. You will have the opportunity to work in a dynamic environment, collaborate with talented professionals, and make a significant impact on both the company and our clients.
What do I get in return?
- Flexible, hybrid working
- 25 days' annual leave + bank holidays with the option to buy and sell up to 5 days
- Private medical insurance or the option to buy into scheme
- Free flu jabs
- Perks including quarterly and annual staff awards, funded social events, referral bonuses
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
If you are passionate about service delivery and have a keen eye for continuous improvement, we encourage you to apply and join our team.
Service Delivery Manager employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for a Service Delivery Manager role. Understanding how to implement these practices can set you apart during discussions with our team.
✨Tip Number 2
Showcase your experience in stakeholder management by preparing examples of how you've successfully navigated client relationships in the past. This will demonstrate your ability to be the primary client interface effectively.
✨Tip Number 3
Research our company’s current service delivery processes and think about potential improvements. Bringing fresh ideas to the table during your interview can highlight your proactive approach and commitment to excellence.
✨Tip Number 4
Network with professionals in the industry, especially those familiar with AGILE methodologies. Engaging in conversations about best practices can provide insights that may be beneficial during your application process.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly focusing on your ability to manage client relationships and operational issues. Use specific examples that demonstrate your skills in stakeholder management and service improvement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service delivery and continuous improvement. Mention how your background aligns with the job requirements, particularly your experience with ITIL certification and AGILE methodologies. Be sure to convey your enthusiasm for the role and the company.
Showcase Relevant Achievements: When detailing your work experience, include quantifiable achievements that illustrate your success in improving service delivery and client satisfaction. This could be through metrics such as increased efficiency, successful project completions, or enhanced client feedback.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Delivery Manager role.
How to prepare for a job interview at Air IT Limited
✨Understand the Client Lifecycle
Make sure you have a solid grasp of the client lifecycle experience. Be prepared to discuss how you would manage and enhance this process, as it’s a key part of the Service Delivery Manager role.
✨Showcase Your Communication Skills
Since you'll be the main point of contact for senior client stakeholders, demonstrate your ability to communicate effectively. Prepare examples of how you've successfully managed stakeholder relationships in the past.
✨Highlight Service Improvement Initiatives
Be ready to talk about specific service improvement plans you've developed or executed. Discuss the outcomes and how they positively impacted client satisfaction and operational efficiency.
✨Familiarise Yourself with ITIL and AGILE
Brush up on your knowledge of ITIL certification and AGILE project management methodologies. Be prepared to explain how these frameworks can be applied to improve service delivery and client engagement.
